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Collections Representative

Company: Kubota
Location: Grapevine
Posted on: May 7, 2022

Job Description:

For Earth For Life BASIC PURPOSE AND SCOPE OF POSITION The Collections Representative I generally resolves escalated customer service and collections issues. Collection issues begin at 20 days past due but can begin at earlier delinquency stages. These issues require the representative to possess a high level of experience and knowledge. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

  • Make hard push to cure delinquent accounts at 20 to 54 days past due. This requires manual calls, contacting references, contacting the selling dealer, and using skip tracing tools.
  • During the course of customer contact, the Collections Representative I will discover problem accounts. These include but are not limited to straw purchases, customer's issues with the financed equipment, fraud accounts, accounts which cannot be reached by the auto-dialer, deceased customers, and dealer recourse accounts. The Collections Representative I will work to resolve these issues and if necessary will seek the assistance of the Collections Representative II, Collections Team Lead, the Collections Supervisor, or the LSC Manager.
  • Regularly review accounts by following the set procedure.
  • Assist Customer Service Representatives with customer calls if needed.
  • Work accounts via the auto-dialer as needed.
  • Assist Customer Service Representatives by offering suggestions to resolve issues. If the customer call escalates, the call can be passed on to a Collections Representative I for resolution.
  • Work with dealers to resolve customer account issues.
  • Submit requests to the Loan Administration Department to review account information including payment postings and due dates.
  • Other duties as assigned. SPECIAL PROJECTS As assigned. MINIMUM QUALIFICATIONS EDUCATION, CERTIFICATIONS, AND TRAINING: High school diploma, some college preferred. SKILLS AND BACKGROUND:
    • 1+ years' of customer service and collections experience; automated dialer experience is a must.
    • Must have full knowledge and understanding of all Fair Debt Collection Practices Act (FDCPA) procedures.
    • Strong customer service skills.
    • Analytical problem solving skills. Must be able to read and understand LSC reports.
    • Proficiency using Microsoft Word and Excel and ability to quickly learn and use other software packages
    • Knowledge and understanding of basic accounting principles.
    • Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages.
    • Strong written and verbal communication skills.
    • Must be able to follow a firm but fair approach towards collections.
    • Must be able to determine the appropriate amount of pressure to apply based on the past due days of the account.
    • Must be familiar with basic skip tracing tools and techniques LANGUAGE REQUIREMENTS: Must be able to read, write and communicate in English. Bilingual is a plus, but not a job requirement. EQUIPMENT OPERATION (% of time, description, nature of service): Office equipment including computer, fax machine, copy machine, phone, printer PHYSICAL REQUIREMENTS: Requires walking, standing and extended sitting at a computer. Must be able to lift up to 15-20 lbs. ADDITIONAL INFORMATION: 1. Must be able to complete daily tasks within the allotted time. 2. Must be able to prioritize tasks with minimal supervision. 3. Maintain professional decorum with difficult customers. DISCLAIMER: The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time. Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Other details
      • Pay Type Hourly

Keywords: Kubota, Grapevine , Collections Representative, Accounting, Auditing , Grapevine, Texas

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