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Collections Representative

Company: Kemper & Associates
Location: Grapevine
Posted on: September 20, 2022

Job Description:

Call Center Representative/Customer Service Kemper & Associates Grapevine, TX 76051 Job details Pay From $14.00 per hour Job type Full-time Part-time Contract Temporary Number of openings for this position 2 Schedule Monday to Friday No nights No Weekends Benefits Paid training Job description There are a lot of great things happening at Kemper & Associates! Come join the team! Starting pay $14.00 After 90 days you'll be prompted and receive a pay increase to $15 per hour _Limited spots available_ Multiple start dates _INTERVIEWING NOW!!! Join a casual and high energy work environment. Start working as quickly as possible. _ Interviewing now for entry level Call Center Representatives to add to our Grapevine TX office! No experience needed! This position offers an hourly rate ($14) PLUS Monthly Bonus Incentive, based upon performance. We are hiring 5 representatives to start in our upcoming quarter. Now more than ever, our jobs matter and we all want a career we can rely on. At Kemper & Associates we are stronger than ever. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us. As a Call Center Representative, you will be the lifeline of the company , working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact.Kemper & Associates helps customers resolve their overdue accounts with dignity, transparency, and recognition of everyone's financial situation. Kemper & Associates brings more than 25 years' experience in the industry, and we have an exciting opportunity for you. Start earning a competitive hourly rate plus a monthly bonus, based on your performance. Join an experienced team of professionals and work in a team environment helping customers resolve their delinquent accounts over the phone. Sharpen your communication and negotiation skills and stay productive throughout the day. JOB RESPONSIBILITIES: Initiate or handle incoming calls with customers by phone Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions Determine reason for delinquency to secure payment while building rapport Educate customers on account terms and alternate payment programs and methods Negotiate and offer solutions for repayment that best suits the consumer and the business Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up REQUIREMENTS: Ability to successfully pass criminal background check, along with a drug screen and fingerprint screen. Ability to reliably work base schedule of Monday-Friday 7AM & 4PM and one 4-hour Saturday shift per month (after Training). Must have a high school diploma or GED Proficiency with Windows and moderate typing skills Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement drive JOB BENEFITS: A business casual dress code, if its professional; dress comfortably and with your own style. Start with a friend and enjoy the perks of our employee referral program. DISCLAIMER: Kemper & Associates is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, based on merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.Work Remotely No Supplemental pay Bonus pay Work location One location 2250 Pool Rd Ste 102 Grapevine, TX 76051 Job Type: Full-timePay: From $14.00 per hourPhysical setting: Call center OfficeSchedule: Monday to FridaySupplemental pay types: Bonus pay Commission pay Monthly bonusAbility to commute/relocate: Grapevine, TX 76051: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Kemper & Associates, Grapevine , Collections Representative, Accounting, Auditing , Grapevine, Texas

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