ESIS Claims Representative, AGL
Company: Chubb
Location: Dallas
Posted on: July 1, 2025
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Job Description:
ESIS is seeking a Claims Representative, AGL to handle
commercial automobile and general liability claims for our client
accounts. The Claims Representative, AGL, under the direction of
the Claims Team Leader, investigates and settles claims promptly,
equitably and within established best practices guidelines. Duties
include but are not limited to: Under limited supervision, receives
assignments and reviews claim and policy information to provide
background for investigation and may determine the extent of the
policy’s obligation to the insured depending on the line of
business. Contacts, interviews and obtains statements (recorded or
in person) from insureds, claimants, witnesses, physicians,
attorneys, police officers, etc. to secure necessary claim
information. Depending on line of business, may inspect and
appraise damage for property losses or arranges for such appraisal.
Evaluates facts supplied by investigation to determine extent of
liability of the insured, if any, and extent of the company’s
obligation to the insured under the policy contract. Prepares
reports on investigation, settlements, denials of claims,
individual evaluation of involved parties etc. Sets reserves within
authority limits and recommends reserve changes to Team Leader.
Reviews progress and status of claims with Team Leader and
discusses problems and suggested remedial actions. Prepares and
submits to Team Leader unusual or possible undesirable exposures.
Assists Team Leader in developing methods and improvements for
handling claims. Settles claims promptly and equitably. Obtains
releases, proofs of loss or compensation agreements and issues
company drafts in payments for claims. Informs claimants,
insureds/customers or attorney of denial of claim when applicable.
1 or more years’ experience handling claims as evidenced by career
progression within the company or similar organization. Ability to
work independently with limited direction from a Team Leader.
Authoritative technical knowledge of claims handling and claims
terminologies. Negotiation skills for minor claims. Strong
communication and interpersonal skills to be capable of dealing
with claimants, customers, insureds, brokers, attorneys etc. in a
positive manner concerning losses. Strong knowledge of the
company’s products, services, coverages and policy limits, along
with a solid understanding of claims best practices. Commanding
knowledge of applicable state and local laws related to line of
business handled. Superior customer service skills. An applicable
resident or designated home state adjuster’s license is required
for ESIS Field Claims Adjusters. Adjusters that do not fulfill the
license requirements will not meet ESIS’s employment requirements
for handling claims. ESIS supports independent self-study time and
will allow up to 4 months to pass the adjuster licensing exam. ESIS
, a multi-line Third-Party Administrator (TPA), provides claims,
risk control & loss information systems to Fortune 1000 clients
across its North American platform. ESIS provides a full range of
sophisticated risk management services, including workers
compensation claims handling; a broad spectrum of casualty
insurance products, such as general liability, automobile
liability, products liability, professional liability, and medical
malpractice claims handling; and disability management. Chubb is a
world leader in insurance. With operations in 54 countries, Chubb
provides commercial and personal property and casualty insurance,
personal accident and supplemental health insurance, reinsurance,
and life insurance to a diverse group of clients. The company is
distinguished by its extensive product and service offerings, broad
distribution capabilities, exceptional financial strength,
underwriting excellence, superior claims handling expertise and
local operations globally. At Chubb, we are committed to equal
employment opportunity and compliance with all laws and regulations
pertaining to it. Our policy is to provide employment, training,
compensation, promotion, and other conditions or opportunities of
employment, without regard to race, color, religious creed, sex,
gender, gender identity, gender expression, sexual orientation,
marital status, national origin, ancestry, mental and physical
disability, medical condition, genetic information, military and
veteran status, age, and pregnancy or any other characteristic
protected by law. Performance and qualifications are the only basis
upon which we hire, assign, promote, compensate, develop and retain
employees. Chubb prohibits all unlawful discrimination, harassment
and retaliation against any individual who reports discrimination
or harassment.
Keywords: Chubb, Grapevine , ESIS Claims Representative, AGL, Accounting, Auditing , Dallas, Texas
