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Porsche Service Warranty Admin

Company: Avondale Group
Location: Grapevine
Posted on: September 20, 2022

Job Description:

Overview: For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Porsche Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time OffOur Avondale Porsche Grapevine Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and KoenigseResponsibilities: Knows and understands the manufacturer warranty policy and proceduresEstablishes and maintains productive relationships with the manufacturer's designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts businessKnows and understands the repair order cycle, and the ability to communicate with the technicians and ASM's regarding hours, stories and documentationReviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manualsReturns improperly completed repair orders to their originators for completion or correctionDetermines and enter the applicable labor operation codes, failure codes, and other administrative data requiredChecks each repair order against the vehicle's service history to avoid making duplicate claimsMonitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staffReports any abuses or fraudulent manipulation of warranty claims to management immediatelyScans repair orders into system and distribute to appropriate party for final processingSubmits warranty claims to the factory or warranty company using the administrative tools availableReviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submissionContacts the appropriate warranty claims representative regarding any claims requiring special authorizationMaintains a record of all claims submitted, returned, rejected, or paid and their current statusProvides a weekly report to the Service Manager regarding claims statusMaintains a minimum warranty claims acceptance rate of ninety five percent and no more than fifteen days of warranty receivablesQualifications: EDUCATION and/or EXPERIENCE High School Diploma or GED required1-3 months related experience and/or training; or equivalent combination of educationand experience

OTHER REQUIREMENTS Flexibility with schedule

PHYSICAL DEMANDS The employee must occasionally lift and/or move up to 25 pounds.Location: 1280 Texan Trail, Grapevine, TX 76051Job Type: Full-timeBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insuranceSchedule: 8 hour shiftWork Location: One location

Keywords: Avondale Group, Grapevine , Porsche Service Warranty Admin, Administration, Clerical , Grapevine, Texas

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