Member Services Rep / CSR
Company: LHH US
Location: Dallas
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Key Responsibilities Member
Support: Handle inbound and outbound calls, emails, and in-person
inquiries from members and providers. Information & Guidance:
Provide accurate details on membership benefits, policies, and
services. Problem Resolution: Investigate and resolve member
complaints promptly, escalating complex issues when necessary.
Administrative Tasks: Process applications, renewals, payments, and
cancellations; maintain accurate member records in the database.
Collaboration: Coordinate with internal departments to address
member concerns and improve service delivery. Retention &
Engagement: Assist in developing strategies to enhance member
satisfaction and loyalty. Pay Details: $18.00 to $21.00 per hour
Search managed by: Maddie Weinstock Benefit offerings available for
our associates include medical, dental, vision, life insurance,
short-term disability, additional voluntary benefits, EAP program,
commuter benefits and a 401K plan. Our benefit offerings provide
employees the flexibility to choose the type of coverage that meets
their individual needs. In addition, our associates may be eligible
for paid leave including Paid Sick Leave or any other paid leave
required by Federal, State, or local law, as well as Holiday pay
where applicable. Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply To read our Candidate
Privacy Information Statement, which explains how we will use your
information, please navigate to https://www.lhh.com/us/en/candidate
-privacy The Company will consider qualified applicants with arrest
and conviction records in accordance with federal, state, and local
laws and/or security clearance requirements, including, as
applicable: The California Fair Chance Act Los Angeles City Fair
Chance Ordinance Los Angeles County Fair Chance Ordinance for
Employers San Francisco Fair Chance Ordinance Massachusetts
Candidates Only: It is unlawful in Massachusetts to require or
administer a lie detector test as a condition of employment or
continued employment. An employer who violates this law shall be
subject to criminal penalties and civil liability.
Keywords: LHH US, Grapevine , Member Services Rep / CSR, Customer Service & Call Center , Dallas, Texas
