Service Coordinator

Company: Gold Medal Pools
Location: The Colony
Posted on: February 24, 2026

Job Description:

Job Description Job Description Description: Gold Medal Pools is seeking a highly organized, customer-focused Service Coordinator to support our growing service operations. This is a fast-paced, high-communication role centered on outbound customer contact, job confirmations, quote follow-ups, and invoicing. The core mission of this position is simple: no blind quotes and no unconfirmed service visits. Every customer should know what work is happening, why it’s needed, what it costs, and when it will occur. What You’ll Do Daily Outbound Communication Make 30–40 quote follow-up calls per day. Confirm details, answer questions, and help customers approve work. Next-Day Service Confirmations Call customers scheduled for the following day: ~50 general service jobs daily ~25 filter cleanings and tune-ups daily Confirm: 1. They know the job is scheduled. 2. What they are being charged. 3. What the job will solve or diagnose. 4. Access to the property/equipment. 5. Any questions or concerns. Coordination & Support Communicate timing updates between customers and technicians. Assist with schedule changes and service questions. Serve as backup to the customer service hub. Invoicing Invoice all completed service jobs. Ensure accuracy and same-day processing where possible Requirements: Required 2 years in customer service, dispatch, or service coordination. Strong phone communication skills. Ability to handle 100 outbound calls per day . Organized, detail-oriented, and comfortable in a fast-paced environment. Preferred Experience in pool service, home services, or trade industries. Familiarity with service or field management software.

Keywords: Gold Medal Pools, Grapevine , Service Coordinator, Customer Service & Call Center , The Colony, Texas