TECHNICAL SUPPORT SPECIALIST 1
Company: JVCKENWOOD USA Corporation
Location: Irving
Posted on: February 16, 2026
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Job Description:
Job Description Job Description TITLE: Technical Support
Specialist – I GRADE LEVEL: DATE: January 2026 Basic Purpose and
Principal Responsibilities: Reporting to Manager Technical
Services, will provide technical information and diagnostic support
with respect to the repair and maintenance of Kenwood Land Mobile
products. This position is full-time in-office (Irving, TX) Major
Duties: Provide Technical Support to dealers, service centers,
manufacturers sales representatives, sales staff, order desk and
tuning personnel. Technical Support consists of: Answering customer
calls and opening service tickets. Giving explanation of product
features, functions and specifications found in brochures, manuals
and help screens in both written and verbal format. Giving
explanation of product programming, variations of programming to
meet end user custom requirements, and troubleshooting programming
data file problems. Variations of programming and troubleshooting
are self taught based on experience with the product and the
software in both written and verbal format. Giving explanation of
product configurations based on labor instructions and manuals.
Giving explanation of product compatibility with other
manufacturer’s products. This knowledge will come from hands on
experience. Use of our products and test equipment for duplication
of the problem, or by using statistics, provide evidence of any
potential quality issue. Work with end users and dealers to collect
data, duplicate issues, and correct issues related to our product
and entire system. Knowledge and Skills: AA degree in electronics
or 4 years of technical experience will be accepted in lieu of
education. 4 years of knowledge in troubleshooting techniques.
Knowledge of land mobile radio (LMR) Subscribers and two-way radio
systems In-depth technical knowledge of Kenwood and competitor
products. Analytical skills to troubleshoot, conduct testing to
determine when potential quality issues may be present in Kenwood
products. Experience with RF test equipment and soldering
equipment. Hand skills to use soldering equipment and common hand
tools such as tweezers, screwdrivers, and needle nose pliers.
Customer relations experience and skills. Working Relationships:
Reports to Manager Technical Services, having daily interactions
with dealer accounts and manufacturer’s sales representatives.
Interacts moderately with Repair Depots, Sales, Order Desk, and
Tuning personnel. Problem Solving and Decision Making: Corrects end
user and dealer misinterpretations of product features, functions,
and specifications. Decides when product is working, is broken and
in need of repair, or contains a potential quality issue that
requires factory correction. Handles dealer disputes related to
warranty and repair. Handles dealer complaints related to Order
Desk and Tuning Department mistakes or misinformation. Intervenes
between repair depots and dealers to authorize special repairs or
unique requests. Working Conditions: Works in general maintenance
environment. Some travel by air and automobile Duties and
responsibilities performed normally require physical requirements
including exposure to dirt, fumes and noise. Work may require a
considerable amount of bending, stooping, squatting, and lifting of
materials up to 70 pounds. JVCKENWOOD USA is an Equal
Opportunity/AFFIRMATIVE ACTION Employer that values diversity and
inclusion in the workplace. It is the policy of this company to
provide equal opportunity with regard to all terms and conditions
of employment. The company complies with federal and state laws
prohibiting discrimination on the basis of sex, race, color,
religion, creed, national origin, disability, veteran status, age,
sexual orientation, gender identity, genetic information,
pregnancy, or any other protected characteristic.
Keywords: JVCKENWOOD USA Corporation, Grapevine , TECHNICAL SUPPORT SPECIALIST 1, Engineering , Irving, Texas
