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Unit Manager

Company: Capital One
Location: Grapevine
Posted on: March 25, 2020

Job Description:

Plano 7 (31067), United States of America, Plano, TexasAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Unit Manager Auto Navigator is changing the car buying experience for Good! As a Unit Manager in Auto Navigator, you will lead a dynamic team of advanced services agents who are the face of Capital One for one of our most exciting products. This is an environment of continuous improvement and endless opportunities. Creating energy and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers lead, develop, motivate, and Deliver with Heart for an internal team of 12 - 15 agents and strive to exceed standards of customer service and experience. Responsibilities:- Accountable for achieving business goals for a team of up to 15 agents within unit- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness, and efficiency metrics- Manage business level metrics to high efficiency standards- Share in the accountability for a business level team (Engagement, Inclusion, Enablement, and People Leadership) - Motivate and develop agents and help them achieve their career aspirations- Execute flawless management of projects assigned to unit- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.- Define and measure performance metrics (monthly scorecards, annual appraisal) and clearlycommunicate to teamBasic Qualifications:- High School Diploma, GED, equivalent certification- At least 1 year of experience in People ManagementPreferred Qualifications:- Bachelor's Degree- At least 5 years experience in People Management- At least 2 years experience in Process Management- Lean, Six Sigma - Auto Finance experience - At least 2 years experience in call center management At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Grapevine , Unit Manager, Executive , Grapevine, Texas

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