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Mercedes-Benz E-Commerce Manager

Company: Avondale Group
Location: Grapevine
Posted on: January 15, 2022

Job Description:

Elevate your career at Avondale!

Avondale is North Texas' leading luxury performance retailer with over 30 years of Automotive Dealership experience. Located in Dallas, TX we looking for an E-Commerce Manager for our Mercedes-Benz location.

As a a Mercedes-Benz E-Commerce Manager , you will ensure an elevated client experience while creating sales through the opportunities that are presented from the internet and service drive. The E-Commerce Manager is also responsible for all Ecommerce activities within the dealership, including internet sales follow up, internet sales process, consistent internet and product sales training, monthly internet campaigning, and monthly reporting. The E-Commerce Manager should be extensively involved with all internet leads.

*Relocation Assistance is Available for Qualified out of area Candidates.

Mercedes-Benz E-Commerce Manager Requirements:
--- Must have experience as an E-Commerce Manager
--- Valid driver's license
--- Must regularly lift and/or move up to 10 pounds and frequently lift and/or move more than 25 pounds

Service Writer Responsibilities:
--- Manages the implementation and execution of Internet Sales Process and Experience
--- Develops and maintains database of email templates used in contact stream (in conjunction with the GSM, Corporate Sales Trainer and Director of Marketing)
--- Coaches and prepares Internet Sales Consultants' in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experienc Coaches and prepares Internet Sales Consultants' in conjunction with Sales Managers to ensure proper and consistent execution of Internet Sales Process and Experience
---Utilizes Client Relationship Management (CRM) system daily to monitor proper utilization of process and templates and provides feedback to Sales Managers when additional coaching, training or discipline is required.
---Tracks closing ratios, lead response time, quality of response, sales consultant's execution and reports the results to the GSM, Sales Managers and GM monthly
---Works with Director of Marketing, Corporate Sales Trainer and Director of Internet Business Development to identify new technologies and processes to improve performance of Internet Sales Process and Experience
---Creates and executes strategy for increasing market share via the Internet
---Is aware of and is prepared for all internet related appointments and meets/greets client appointments as set by Internet Sales Consultants
---Protects the dealership from fraudulent activity and ensures the integrity of running an ethical business.
---Remains compliant with state and federal regulations. Federal regulations such as but not limited to: OFAC, Red Flag, Adverse Actions, and Risk Based Pricing Rules
---Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction

Keywords: Avondale Group, Grapevine , Mercedes-Benz E-Commerce Manager, Executive , Grapevine, Texas

Click here to apply!

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