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IT Knowledge Manager

Company: Unilode
Location: Grapevine
Posted on: August 6, 2022

Job Description:

Job DescriptionSalary: ABOUT UNILODE Unilode owns and manages the world's largest fleet of approximately 145,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalisation solutions to over 90 airlines through a network of more than 550 airports, 18 regional offices and 49 certified repair stations, supported by 600+ employees. For more information visit unilode.com. Position Overview:The IT Knowledge Manager works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with divisional and company visions. This individual will play a significant role in the development of a successful and effective knowledge base and will have a direct impact on the employees' day to day by increasing organizational capability through using data/knowledge as a resource. The IT Knowledge Manager will be responsible for creating joint activities with the business units through workshops, meetings, trainings, etc.; strengthen connection to aid information exchange within the systems; give support to establish unity in the organization; implement new ideas; execute info technology within the company; design and analyze networks in the computer for easier distribution of information; formulate action plans; manage the team and multi-faceted projects; recognize the strengths and weaknesses of the company and create improvement on them; enhance and make sure that new knowledge are applied in the company's system; improve and modify the knowledge management structure of the company.General Responsibilities:

  • Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
  • Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
  • Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
  • Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
  • Increase organizational capability through using data/knowledge as a resource
  • Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
  • Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
  • Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
  • Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
  • Increase organizational capability through using data/knowledge as a resource.
  • Additional duties as assigned.Qualifications and Experience:
    • Bachelor's Degree in Industrial Engineering and/or related field or 4+ years of relevant management experience in process design, knowledge management, or engineering.
    • Lean Six Sigma Master Black Belt required.
    • 4+ years of improving and documenting sophisticated processes.
    • 5+ years of technical writing experience required.
    • 3+ years of commercial or private airline experience preferred.
    • Experience operating strategic projects with cross-functional partners.
    • Experience working within an Agile environment & Executive leadership.
    • Ability to Travel (Domestic & International) -5%.Why Unilode?
      • Competitive compensation
      • generous paid time off
      • 11 Paid holidays
      • 1 Floating holiday (to be used on employee's date of choice)
      • Medical, Dental, Vision and Life insurance
      • Company Paid Vision, Basic Life & Short and long-term disability insurance
      • 401(k) plan with company match

Keywords: Unilode, Grapevine , IT Knowledge Manager, Executive , Grapevine, Texas

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