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Manager, Customer Correspondence Program Management

Company: Santander Holdings USA Inc
Location: Grapevine
Posted on: January 13, 2023

Job Description:

Manager, Customer Correspondence Program ManagementCountry: United States of AmericaWHAT YOU WILL BE DOINGWith over 2.9 million customers and $64 billion in managed assets, Santander Consumer USA (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan and business lending solutions. We are committed to providing excellent service to our customers, our people and -our community by placing our Simple, Personal, and Fair -values at the center of everything we do. -Founded in 1995, SC is headquartered in Dallas, TX and currently has over 6,000 Associates across various locations. -For more information visit We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire. - We also offer a minimum of 18 days of PTO (with additional days for professional development and volunteering), 11 paid holidays, tuition reimbursement, and a 401(k) plan with immediate company match of 100% of the amount you contribute, up to 6% of your eligible pay.USA Job Function Description: Develops, edits and implements project plans to manage the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies). Manages work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives. Coordinates and communicates the activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.Essential Functions/Responsibility Statements:

  • Manages daily Correspondence Operations to include letter template development, inventory and versioning controls, approval governance, print vendor management, on-time project deliverables within Agile framework, internal and external audit support, and RCSA activities
  • Manage project management deliverables for all assigned projects from initiation thru closure, including intake activities
  • Acts as a key Subject Matter Expert for correspondence in the development, design, and implementation of new business applications and technologies that support the organization's strategic and operational plans while maintaining effective internal control and sound risk management practices.
  • Drives/participates in the funding process, as appropriate (i.e. presentations, cost-benefit analysis, business case)
  • Leads and contributes to the development of project definition and scope with applicable stakeholdersQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor's Degree or equivalent work experienceWork Experience: 5-9 years in Auto or Financial Services Industry or in Customer Facing Correspondence Development ; Business Operations Program Management experience preferredSkills and Abilities:
    • Ability to research, interpret, and incorporate industry and other best practices into project management processes
    • Ability to understand, apply, and articulate industry project management principles, theories, and concepts
    • Ability to identify risks and manage them, escalation when necessary
    • Ability to think both tactically and strategically moving through both fluidly
    • Demonstrated knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, HP Exstream, Workfront, etc.)
    • Knowledge in the use of project management, PMLC and SDLC methodologies and tools (i.e. Agile, SCRUM, Waterfall, Iterative)Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Bachelor of Business Admin(BBA) English

      Primary Location: -Dallas, Texas, United States of America
      Other Locations: -Texas-Dallas,Texas-North Richland Hills
      Organization: -Santander Consumer USA Inc.

Keywords: Santander Holdings USA Inc, Grapevine , Manager, Customer Correspondence Program Management, Executive , Grapevine, Texas

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