Assistant Manager - Room Operations
Company: Gaylord Hotels
Location: Grapevine
Posted on: January 19, 2023
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Job Description:
Job Number 22221557
Job Category Rooms & Guest Services Operations
Location Gaylord Texan Resort & Convention Center, 1501 Gaylord
Trail, Grapevine, Texas, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY - Entry level management position that focuses on
supporting the day-to-day activities of Rooms Operations of areas
that include Housekeeping, Recreation. Laundry, Staff, AYS and
Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the propertys cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating budget. -
CANDIDATE PROFILE - Education and Experience High school diploma or
GED; 3 years experience in the guest services, front desk,
housekeeping, or related professional area. OR 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the guest services, front desk, housekeeping, or
related professional area. - CORE WORK ACTIVITIES - Supporting the
Management of Rooms Operations Activities Opens and closes Front
Desk shifts / Housekeeping and ensuring completion of assigned
shift checklist and other duties. Runs and reviews critical
information contained in room operations reports. Understands the
functions of the Recreation. Laundry, Housekeeping, Bell Staff,
AYS, Front Desk and Concierge/Guest Services operations. Operates
all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and
utilize reports as necessary. Understands and complies with loss
prevention policies and procedures. Communicates performance
expectations employees in accordance with job descriptions for each
position. Handles employee questions and concerns. Effectively
schedules employees to business demands and tracks employee time
and attendance. - Contributing Information to Support Managing to
Budget Supervises same day selling procedures to maximize room
revenue and property occupancy. Verifies accuracy of room rates to
maximize revenue opportunities Uses budgets, operating statements
and payroll progress reports as needed to assist in the management
of the Room Operations. Participates in the management of
departmental controllable expenses to achieve or exceed budgeted
goals. Understands the impact of Room Operations on the overall
property financial goals and objectives. - Providing for and
Managing the Guest Experience Assists in the investigation of
employee and guest accidents. Assists in the use of a guest
information tracking system to ensure that a successful repeat
guest recognition program is in use to recognize guest preferences
and Sets a positive example for guest relations. Interacts with
guests to obtain feedback on product quality and service levels;
effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary. Assists in the
review of comment cards and guest satisfaction results with
employees. - - Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Gaylord Hotels is a multi-location hospitality brand guided by a
single focus: extraordinary meetings and conventions. From guest
rooms and meeting space, to entertainment and dining all in a
self-contained environment, Gaylord Hotels makes meeting planning
easy and provides attendees great networking opportunities. As a
Gaylord Hotels STAR, you'll bring your warm smile, genuine
excitement and a consider it done spirit to work. In return, youll
experience the rewards of growing your career among a team of
professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards.
Keywords: Gaylord Hotels, Grapevine , Assistant Manager - Room Operations, Executive , Grapevine, Texas
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