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Fixed Operations Director

Company: Hireology
Location: Grapevine
Posted on: January 26, 2023

Job Description:

We're looking for a proficient, highly motivated director with domestic-franchise dealership experience. In this role, the director must demonstrate top-notch leadership by motivating and inspiring an underperforming department-anything less would be considered unfitting for our dealership team.Responsibilities:

  • Preparing an annual operating budget, goals and objectives for each department and monitoring the departments' performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies for approval by the general manager.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Strives for 100% customer satisfaction by building relationships with customers
  • Interfaces with department managers to improve operations, performance and profitability
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Develops and implements a marketing plan which promotes new and repeat business
  • Maintains outstanding business relationships with manufacturer
  • Sets, monitors and drives the achievement of performance targets of Advisors, Technicians and department
  • Support, train, motivate, counsel, and monitor the performance of all service & parts department staff.
  • Attract, develop and retain talent for the store.
  • Develop processes for departments to ensure consistent follow ups to create and maintain positive relationships with customers to drive customer loyalty and CSI.
  • Ensure that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Manage the service/customer areas to be retail ready with proper displays, point of purchase information, comfort and cleanliness.
  • Requirements:
  • Outstanding leadership skills which focus on treating employees with respect
  • Unwavering commitment to ethical business practices
  • Understands, keeps abreast of, and complies with federal, state and local regulations
  • Previous experience as a service manager is recommended for the fixed operations director position.
  • Fixed operations directors must have strong leadership and organizational skills. Strong communication skills are required to work with customers, employees and vendors.
  • Managers are also required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
  • Ownership/Accountability
  • Analytical Skills
  • Problem Solving/Decision Making
  • Leadership
  • External Relationships/Networking
  • Change Management
  • Public Speaking
  • Process Improvement or lean principalsRequired experience:
    • Service Manager/Director experience required: 3 years
    • Automotive Service Director/Manager, Fixed Ops: 3 years or several years of experience in a multi-franchise groupApply for Fixed Operations Director First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Were you referred by anyone? Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. What is your earliest available start date? Work History City State Job title held End date Current Education Highest level of education completed Other Information Why do you think this position is a good fit for you? What questions or concerns do you have about this role? What are your expected earnings? Please specify per hour or per year. Are you looking for a full-time or part-time role? If hired, can you furnish proof that you are at least 18 years of age? Please sign your name. Equal Employment Opportunity Policy: We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.curity Number: Please sign your name below. MY SIGNATURE BELOW ATTESTS TO THE FACT THAT I HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND TO ALL OF THE BELOW TERMS. 1. In the event of my employment in a position with this Company, I will comply with all rules and regulations of this Company. I understand that the Company may require me to submit to a test for the presence of drugs in my system prior to employment and at any time during my employment, to the extent permitted by law. I also understand that any offer of employment may be contingent upon the passing of a physical examination and/or background check. I consent to the disclosure of the results of any physical examination and related tests to the Company, and I agree to execute all required authorizations for a background check.. I also understand that I may be required to take other tests such as personality and honesty tests, prior to and during my employment. I understand that should I decline to sign this consent or take any of the above tests, my application for employment may be rejected or my employment may be terminated. I understand that bonding may be a condition of hire. If it is, I will be so advised either before or after hiring and a bond application will have to be completed. 2. I further understand that the Company may contact my previous employers. I authorize those employers to disclose to the Company all records and information pertinent to my employment with them. In addition to authorizing the release of any information regarding my employment, I hereby waive any rights or claims I have or may have against my former employers, their agents, employees, and representatives, as well as other individuals who release information to the Company, and release them from any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure, or release of any such information by any person or party, whether such information is favorable or unfavorable to me. I authorize the persons named herein as personal references to provide the Company with any pertinent information they may have regarding myself. I also authorize the Company to use social media and other internet resources as part of the pre-employment screening process to the extent permitted by law. 3. I hereby state that all the information that I have provided on this application or any other documents completed in connection with my employment, and in any interview, is true and accurate. I have withheld nothing that would, if disclosed, affect this application unfavorably. I understand that if I am employed and any information provided to the Company is found to be false or incomplete in any respect, I may be dismissed. I understand if selected for hire, it will be necessary for me to provide satisfactory evidence of my identity and legal authority to work in the United States, and that federal immigration laws require me to complete an I-9 Form in this regard. 4. I and the Company agree to utilize binding individual arbitration as the sole and exclusive means to resolve all disputes that may arise out of or be related in any way to my employment. I and the Company each specifically waive and relinquish our respective rights to bring a claim against the other in a court of law and to have a trial by jury. Both I and the Company agree that any claim, dispute, and/or controversy that I may have against the Company (or its owners, directors, officers, managers, employees, or agents), or the Company may have against me, shall be submitted to and determined exclusively by binding individual arbitration under the Federal Arbitration Act ("FAA"), in conformity with the procedures of the California Arbitration Act (Cal. Code Civ. Proc. sec 1280 et seq., including section 1283.05 and all of the Act's other mandatory and permissive rights to discovery). Included within the scope of this agreement are all disputes, whether based on tort, negligence, contract, statute (including, but not limited to, any claims of discrimination, harassment and/or retaliation, whether they be based on the California Fair Employment and Housing Act, Title VII of the Civil Rights Act of 1964, as amended, or any other state or federal law or regulation), equitable law, or otherwise. The only exceptions to binding arbitration shall be for claims arising under the National Labor Relations Act which are brought before the National Labor Relations Board, claims for medical and disability benefits under the California Workers' Compensation Act, Employment Development Department claims, or other claims that are not subject to arbitration under current law. Moreover, nothing herein shall prevent me from filing and pursuing proceedings before the California Department of Fair Employment and Housing, or the United States Equal Employment Opportunity Commission (although if I choose to pursue a claim following the exhaustion of such administrative remedies, that claim would be subject to the provisions of this agreement). 5. I agree that any claims brought under this binding arbitration agreement shall be brought in the individual capacity of myself or the Company. This binding arbitration agreement shall not be construed to allow or permit the consolidation or joinder of claims of other claimants, or permit such claims to proceed as a class or collective action. No arbitrator shall have the authority under this agreement to order any such class or collective action. Any dispute regarding the validity, enforceability, scope or enforceability of this agreement, or concerning the arbitrability of a particular claim, shall be resolved by a court, not by the arbitrator. By signing this agreement, I am agreeing to waive any substantive or procedural rights that I may have to bring or participate in an action brought on a class or collective basis. If under applicable law a representative claim under the California Private Attorneys General Act ("PAGA") is found to be unwaivable and such an action is pursued in court, I and the Company agree that any such PAGA claim will be severed and stayed pending resolution of claims that are arbitrable. 6. In addition to any other requirements imposed by law, the arbitrator selected to hear claims under this Agreement shall be a retired California Superior Court Judge, or an otherwise qualified individual to whom the parties mutually agree, and shall be subject to disqualification on the same grounds as would apply to a judge of such court. All rules of pleading (including the right of demurrer), all rules of evidence, all rights to resolution of the dispute by means of motions for summary judgment, judgment on the pleadings, and judgment under Code of Civil Procedure Section 631.8 shall apply and be observed. The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. Likewise, all communications during or in connection with the arbitration proceedings are privileged in accordance with Cal. Civil Code Section 47(b). As reasonably required to allow full use and benefit of this Agreement's modifications to the Act's procedures, the arbitrator shall extend the times set by the Act for the giving of notices and setting of hearings. Awards shall include the arbitrator's written reasoned opinion. Resolution of all disputes shall be based solely upon the law governing the claims and defenses pleaded, and the arbitrator may not invoke any basis (including but not limited to, notions of "just cause") other than such controlling law. 7. I agree that, if hired, my employment shall not be for any specific duration and either the Company or I may terminate my employment relationship at any time, with or without cause and/or with or without prior notice. This express at-will acknowledgement supersedes any and all prior representations or understandings, whether written or oral, express or implied, between the Company and me. My employment-at-will status, if I am hired, may only be changed in a written document signed by the president of the Company. 8. This is the entire agreement between myself and the Company regarding dispute resolution, the length of my employment if hired, and the reasons for termination of my employment, and this agreement supersedes any and all prior agreements regarding these issues. Oral representations or agreements made before or after my employment do not alter this Agreement. If any term, provision, or portion of this Agreement is determined to be void or unenforceable it shall be severed and the remainder of this Agreement shall be fully enforceable. Do you have a legal right to work for any employer in the United States? Select Signature and VerificationI certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying. Full Name Date: 10/9/2022 Thank you for applying. Please contact us if you would like to better understand our data collection and usage policies.

Keywords: Hireology, Grapevine , Fixed Operations Director, Executive , Grapevine, Texas

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