Fixed Operations Director
Company: Hireology
Location: Grapevine
Posted on: January 26, 2023
Job Description:
We're looking for a proficient, highly motivated director with
domestic-franchise dealership experience. In this role, the
director must demonstrate top-notch leadership by motivating and
inspiring an underperforming department-anything less would be
considered unfitting for our dealership team.Responsibilities:
- Preparing an annual operating budget, goals and objectives for
each department and monitoring the departments' performance.
- Directing the hiring and training of managers for the service,
parts and body departments.
- Working with department managers to improve profitability and
efficiency.
- Creating and maintaining a positive relationship with
customers, ensuring that department staff is helpful, as well as
making customer satisfaction a priority to ensure referral and
repeat business.
- Working directly with customers and warranty clerks to
administer warranty claims, as well as understanding and applying
warranty guidelines.
- Creating dealership service and pricing policies for approval
by the general manager.
- Ensuring that service repairs are performed efficiently and
correctly by conducting spot checks on jobs.
- Strives for 100% customer satisfaction by building
relationships with customers
- Interfaces with department managers to improve operations,
performance and profitability
- Understands and ensures compliance with manufacturer warranty
and policy procedures
- Develops and implements a marketing plan which promotes new and
repeat business
- Maintains outstanding business relationships with
manufacturer
- Sets, monitors and drives the achievement of performance
targets of Advisors, Technicians and department
- Support, train, motivate, counsel, and monitor the performance
of all service & parts department staff.
- Attract, develop and retain talent for the store.
- Develop processes for departments to ensure consistent follow
ups to create and maintain positive relationships with customers to
drive customer loyalty and CSI.
- Ensure that service repairs are performed efficiently and
correctly by conducting spot checks on jobs.
- Manage the service/customer areas to be retail ready with
proper displays, point of purchase information, comfort and
cleanliness.
- Requirements:
- Outstanding leadership skills which focus on treating employees
with respect
- Unwavering commitment to ethical business practices
- Understands, keeps abreast of, and complies with federal, state
and local regulations
- Previous experience as a service manager is recommended for the
fixed operations director position.
- Fixed operations directors must have strong leadership and
organizational skills. Strong communication skills are required to
work with customers, employees and vendors.
- Managers are also required to maintain the profitability of
their department while controlling expenses and maintaining
customer satisfaction.
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Leadership
- External Relationships/Networking
- Change Management
- Public Speaking
- Process Improvement or lean principalsRequired experience:
- Service Manager/Director experience required: 3 years
- Automotive Service Director/Manager, Fixed Ops: 3 years or
several years of experience in a multi-franchise groupApply for
Fixed Operations Director First name Last name Email address Phone
number I would like to receive updates about my application via SMS
Address City State/Province Were you referred by anyone? Yes No
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completed Other Information Why do you think this position is a
good fit for you? What questions or concerns do you have about this
role? What are your expected earnings? Please specify per hour or
per year. Are you looking for a full-time or part-time role? If
hired, can you furnish proof that you are at least 18 years of age?
Please sign your name. Equal Employment Opportunity Policy: We are
committed to providing equal employment opportunities to all
employees and applicants without regard to race, ethnicity,
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READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND TO ALL OF THE BELOW
TERMS. 1. In the event of my employment in a position with this
Company, I will comply with all rules and regulations of this
Company. I understand that the Company may require me to submit to
a test for the presence of drugs in my system prior to employment
and at any time during my employment, to the extent permitted by
law. I also understand that any offer of employment may be
contingent upon the passing of a physical examination and/or
background check. I consent to the disclosure of the results of any
physical examination and related tests to the Company, and I agree
to execute all required authorizations for a background check.. I
also understand that I may be required to take other tests such as
personality and honesty tests, prior to and during my employment. I
understand that should I decline to sign this consent or take any
of the above tests, my application for employment may be rejected
or my employment may be terminated. I understand that bonding may
be a condition of hire. If it is, I will be so advised either
before or after hiring and a bond application will have to be
completed. 2. I further understand that the Company may contact my
previous employers. I authorize those employers to disclose to the
Company all records and information pertinent to my employment with
them. In addition to authorizing the release of any information
regarding my employment, I hereby waive any rights or claims I have
or may have against my former employers, their agents, employees,
and representatives, as well as other individuals who release
information to the Company, and release them from any and all
liability, claims, or damages that may directly or indirectly
result from the use, disclosure, or release of any such information
by any person or party, whether such information is favorable or
unfavorable to me. I authorize the persons named herein as personal
references to provide the Company with any pertinent information
they may have regarding myself. I also authorize the Company to use
social media and other internet resources as part of the
pre-employment screening process to the extent permitted by law. 3.
I hereby state that all the information that I have provided on
this application or any other documents completed in connection
with my employment, and in any interview, is true and accurate. I
have withheld nothing that would, if disclosed, affect this
application unfavorably. I understand that if I am employed and any
information provided to the Company is found to be false or
incomplete in any respect, I may be dismissed. I understand if
selected for hire, it will be necessary for me to provide
satisfactory evidence of my identity and legal authority to work in
the United States, and that federal immigration laws require me to
complete an I-9 Form in this regard. 4. I and the Company agree to
utilize binding individual arbitration as the sole and exclusive
means to resolve all disputes that may arise out of or be related
in any way to my employment. I and the Company each specifically
waive and relinquish our respective rights to bring a claim against
the other in a court of law and to have a trial by jury. Both I and
the Company agree that any claim, dispute, and/or controversy that
I may have against the Company (or its owners, directors, officers,
managers, employees, or agents), or the Company may have against
me, shall be submitted to and determined exclusively by binding
individual arbitration under the Federal Arbitration Act ("FAA"),
in conformity with the procedures of the California Arbitration Act
(Cal. Code Civ. Proc. sec 1280 et seq., including section 1283.05
and all of the Act's other mandatory and permissive rights to
discovery). Included within the scope of this agreement are all
disputes, whether based on tort, negligence, contract, statute
(including, but not limited to, any claims of discrimination,
harassment and/or retaliation, whether they be based on the
California Fair Employment and Housing Act, Title VII of the Civil
Rights Act of 1964, as amended, or any other state or federal law
or regulation), equitable law, or otherwise. The only exceptions to
binding arbitration shall be for claims arising under the National
Labor Relations Act which are brought before the National Labor
Relations Board, claims for medical and disability benefits under
the California Workers' Compensation Act, Employment Development
Department claims, or other claims that are not subject to
arbitration under current law. Moreover, nothing herein shall
prevent me from filing and pursuing proceedings before the
California Department of Fair Employment and Housing, or the United
States Equal Employment Opportunity Commission (although if I
choose to pursue a claim following the exhaustion of such
administrative remedies, that claim would be subject to the
provisions of this agreement). 5. I agree that any claims brought
under this binding arbitration agreement shall be brought in the
individual capacity of myself or the Company. This binding
arbitration agreement shall not be construed to allow or permit the
consolidation or joinder of claims of other claimants, or permit
such claims to proceed as a class or collective action. No
arbitrator shall have the authority under this agreement to order
any such class or collective action. Any dispute regarding the
validity, enforceability, scope or enforceability of this
agreement, or concerning the arbitrability of a particular claim,
shall be resolved by a court, not by the arbitrator. By signing
this agreement, I am agreeing to waive any substantive or
procedural rights that I may have to bring or participate in an
action brought on a class or collective basis. If under applicable
law a representative claim under the California Private Attorneys
General Act ("PAGA") is found to be unwaivable and such an action
is pursued in court, I and the Company agree that any such PAGA
claim will be severed and stayed pending resolution of claims that
are arbitrable. 6. In addition to any other requirements imposed by
law, the arbitrator selected to hear claims under this Agreement
shall be a retired California Superior Court Judge, or an otherwise
qualified individual to whom the parties mutually agree, and shall
be subject to disqualification on the same grounds as would apply
to a judge of such court. All rules of pleading (including the
right of demurrer), all rules of evidence, all rights to resolution
of the dispute by means of motions for summary judgment, judgment
on the pleadings, and judgment under Code of Civil Procedure
Section 631.8 shall apply and be observed. The arbitrator shall
have the immunity of a judicial officer from civil liability when
acting in the capacity of an arbitrator, which immunity supplements
any other existing immunity. Likewise, all communications during or
in connection with the arbitration proceedings are privileged in
accordance with Cal. Civil Code Section 47(b). As reasonably
required to allow full use and benefit of this Agreement's
modifications to the Act's procedures, the arbitrator shall extend
the times set by the Act for the giving of notices and setting of
hearings. Awards shall include the arbitrator's written reasoned
opinion. Resolution of all disputes shall be based solely upon the
law governing the claims and defenses pleaded, and the arbitrator
may not invoke any basis (including but not limited to, notions of
"just cause") other than such controlling law. 7. I agree that, if
hired, my employment shall not be for any specific duration and
either the Company or I may terminate my employment relationship at
any time, with or without cause and/or with or without prior
notice. This express at-will acknowledgement supersedes any and all
prior representations or understandings, whether written or oral,
express or implied, between the Company and me. My
employment-at-will status, if I am hired, may only be changed in a
written document signed by the president of the Company. 8. This is
the entire agreement between myself and the Company regarding
dispute resolution, the length of my employment if hired, and the
reasons for termination of my employment, and this agreement
supersedes any and all prior agreements regarding these issues.
Oral representations or agreements made before or after my
employment do not alter this Agreement. If any term, provision, or
portion of this Agreement is determined to be void or unenforceable
it shall be severed and the remainder of this Agreement shall be
fully enforceable. Do you have a legal right to work for any
employer in the United States? Select Signature and VerificationI
certify that answers given herein are true, accurate, and complete
to the best of my knowledge. I authorize investigation into all
statements I have made on this Form as may be necessary for
reaching an employment decision. In the event I am employed, I
understand that any false or misleading information I knowingly
provided herein or in subsequent interviews may result in discharge
and/or legal action. I understand that this Career History Form is
not the sole basis from which a hiring decision has been made, and
understand that this Form will be used in conjunction with a series
of interviews and assessments to determine my suitability for the
role to which I am applying. Full Name Date: 10/9/2022 Thank you
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Keywords: Hireology, Grapevine , Fixed Operations Director, Executive , Grapevine, Texas
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