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Assistant Front Office Manager

Company: Embassy Suites Dallas/Fort Worth
Location: Grapevine
Posted on: March 12, 2023

Job Description:

Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

Work Performed:

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:

-Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
-Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
-Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
-Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
-Handle cash and credit card transactions and process guest accounts;
-As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;
-Deputize in the absence of the Front Office Manager;
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
-Any and all other work as required to complete the primary purpose of the position.

Keywords: Embassy Suites Dallas/Fort Worth, Grapevine , Assistant Front Office Manager, Executive , Grapevine, Texas

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