Vetco Clinic Lead
Company: Petco Animal Supplies, Inc.
Location: Grapevine
Posted on: February 22, 2021
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Job Description:
Category: Vetco
Location: 1250 William D Tate Ave Suite 200, Grapevine ,
TX--76051
Schedule: Part_time C ome work at a place where innovation and
teamwork come together to support the most exciting missions in the
world! This position serves as the field team lead and provides
functional direction to field staff and primary point of escalation
for customer, vet or store partner issues. This position also
serves as a driver of company vehicles to vaccination clinics and
is responsible for overall performance and operational compliance
of the day's clinics. Essential Job Functions: The incumbent must
be able to perform all of the following duties and responsibilities
with or without a reasonable accommodation. - Provide functional
direction and supervision to field team. - Ability to effectively
perform functions of all clinic team roles and provide coaching and
functional direction to individuals in these roles where necessary.
May be responsible for filling one or more of these roles at a
time. Safely operate company supplied vehicle to and from clinic
locations and office, when assigned as driver . - Ability to lift
up to 40lbs 5. Effectively communicate with customers and business
partners to manage difficult customer situations, including pet
incidents (bites, reactions and emergency situations). Primary
point of contact for Market Manager on clinic related issues. -
Liaise and partner with leadership at clinic locations to determine
optimal clinic location, crowd management practices, and manage any
issues that arise during clinic. - Ensure all clinic processes are
followed and necessary clinic paperwork is filled out accurately
and completely. - Facilitate sales environment among team by
leading targeted discussion topics during daily commute Other
Duties and Responsibilities: - Ensure proper handling of all
revenues for day including deposit to safe or bank. - Assist
customer in completion paperwork for a clear accurate medical
record. - Crowd management, clean up pet waste, effectively
communicate and manage situations involving disruptive pets. -
Offer available discounts to win customers experiencing disruptive
or unpleasant experience. - Manage and assist loading and unloading
equipment and supplies from company supplied vehicle in a safe
manner. - Assist in training new partners according to training
plan expectations. 6. Understand and communicate Vetco medical
recommendation, booster schedule and products. - Effectively
communicate with store management to build an atmosphere of
cooperation and business success. - At conclusion of clinic,
present report card and site report to MOD. Obtain the gross sales
receipt of clinic sales (clinic transaction model) or SKU movement
report (customer transaction model) from the MOD. - Prior to
departure, confirm the clinic area is clean and no trash, sharps,
clinic equipment or supplies have been left on the floor or
shelves. - Notify store well in advance if clinic team is running
late. - End of clinic and end of day reconciliation of all
equipment and supplies. - Escalate any clinic issues to Market
Manager, Store Manager, and/or Vetco Customer Service for further
resolution via Incident reporting process. - Accountable for
accurate completion of all paperwork - Ensure all paperwork and
checklists are completed. - Ensure rig supplies and product bins
are restocked at the end of day. - Participate in company and
sponsor facilitated training related to products, services,
policies and procedures. - Complete the Clinic Lead reports for
each shift Nature of Supervision Position directly reports to the
Market Manager. Supervisory Responsibility: While field associates
report directly to the Market Manager, this position provides work
direction and functional leadership to rig employees while in
clinic or transit. Previous Experience: - Must be able to perform
all clinic job roles. - Possess outstanding customer service
skills, an aptitude for basic sales techniques and an interest in
animals, as well as a professional appearance and demeanor. - Hold
leadership qualities and/or experience. - Be able to operate
company vehicles. - Ability to effectively communicate, provide
functional direction and leadership to team and resolve difficult
situations independently. - As direct contact with animals is
required, must be comfortable handling and restraining animals
within company policy. - Existing partners applying must be in good
standing. Work Environment: - The majority of job duties are
conducted indoors. - Passenger vehicle travel is required to
commute to work locations. In some locations, overnight travel may
be required. - Because this position requires bending, kneeling,
moving equipment (up to 40 pounds, as necessary) and standing for
long periods of time, there may be risk of injury resulting from
improper procedures. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. If you are a returning visitor who has an
existing account, please click here . Current PETCO Partners
Current Partners can explore internal opportunities by logging in
to PetNet.
Keywords: Petco Animal Supplies, Inc., Grapevine , Vetco Clinic Lead, Healthcare , Grapevine, Texas
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