IT Patient Portal Support Associate

Company: Texas Health Care PLLC
Location: Fort Worth
Posted on: February 16, 2026

Job Description:

Job Description Job Description POSITION SUMMARY: The Patient Portal Support Associate is a customer support role providing login and navigation support to patients as well as general software support to clinic staff. Primary Job Duties: Provide phone support to patient and clinic callers Create and Review incoming tickets Perform orientation training Clinical Message processing Minimum Qualifications: Three years of customer service experience Basic computer skills Proficient in MS Office and GSuite Ability to achieve results with minimal supervision Ability to follow instructions Ability to work in a very fast-paced and changing work environment Highly self-motivated Ability to prioritize appropriately Must demonstrate strong interpersonal skills to interact positively and positively with a variety of customers and staff Must comply with HIPAA rules and regulations Interpersonal Skills & Attributes Attention to detail Collaborative, customer-focused and able to created visible value Conflict management skills Ability to work independently and as a team member Excellent communication and customer facing skills

Keywords: Texas Health Care PLLC, Grapevine , IT Patient Portal Support Associate, Healthcare , Fort Worth, Texas