Customer Service Associate- Grapevine, Franchise Location

Company: drybar
Location: Grapevine
Posted on: January 6, 2021

Job Description:

Overview

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere.

So here's our question for you. Do you hold the power to

make anyone smile?

befriend strangers?

turn around a customer experience?

remember names and faces?

do five things at one time?

Then we wanna meet you!

Before you introduce yourself, check out what we're all about here:

Responsibilities

* Greet clients with a warm and friendly welcome
* Check clients in and out through Booker
* Maintain highest degree of ethics when handling client payments and stylist tips/commissions
* Troubleshoot any Booker issues and make changes to Client Profiles when needed
* Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
* Elevate scheduling concerns to Customer Service team when necessary
* Check notes section of Booker for any special client requests
* Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager
* Serve complimentary beverages to our guests
* Maintain shop cleanliness
* Heath, Dental and Vision Insurance offered
* Restock retail displays and maintain display cleanliness
* Merchandising and inventory projects as assigned
* Provide exceptional service
* Tend to the social experience of our bar like atmosphere
* Maintain clear communication with Shop Management about overall shop operations
* Sell products, tools, and memberships
* Other duties and projects as assigned

Qualifications

* 1+ years' experience in a fast paced, customer centric environment
* Previous salon/spa experience preferred but not required
* Strong communication skills
* Team work oriented mindset with a "can do" attitude
* Ability to work at a sustained, fast pace
* Excellent problem solving and trouble shooting skills
* Track record in providing over-the-top, amazing customer service!
* Ability to multitask with ease
* Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Keywords: drybar, Grapevine , Customer Service Associate- Grapevine, Franchise Location, Hospitality & Tourism , Grapevine, Texas