Customer Service Associate- Grapevine, Franchise Location

Company: drybar
Location: Grapevine
Posted on: April 3, 2021

Job Description:

Overview Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere. So here's our question for you. Do you hold the power to make anyone smile? befriend strangers? turn around a customer experience? remember names and faces? do five things at one time? Then we wanna meet you! Before you introduce yourself, check out what we're all about here: Responsibilities

• Greet clients with a warm and friendly welcome
• Check clients in and out through Booker
• Maintain highest degree of ethics when handling client payments and stylist tips/commissions
• Troubleshoot any Booker issues and make changes to Client Profiles when needed
• Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
• Elevate scheduling concerns to Customer Service team when necessary
• Check notes section of Booker for any special client requests
• Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager
• Serve complimentary beverages to our guests
• Maintain shop cleanliness
• Heath, Dental and Vision Insurance offered
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service
• Tend to the social experience of our bar like atmosphere
• Maintain clear communication with Shop Management about overall shop operations
• Sell products, tools, and memberships
• Other duties and projects as assigned Qualifications
  • 1+ years' experience in a fast paced, customer centric environment
  • Previous salon/spa experience preferred but not required
  • Strong communication skills
  • Team work oriented mindset with a "can do" attitude
  • Ability to work at a sustained, fast pace
  • Excellent problem solving and trouble shooting skills
  • Track record in providing over-the-top, amazing customer service!
  • Ability to multitask with ease
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Keywords: drybar, Grapevine , Customer Service Associate- Grapevine, Franchise Location, Hospitality & Tourism , Grapevine, Texas