Operations Supervisor - Customer Service Dept

Company: LSG Sky Chefs
Location: South Lake
Posted on: July 2, 2025

Job Description:

Job Title: Operations Supervisor - Customer Service Dept Job Location: Dallas-USA-75261 Work Location Type: On-Site Salary Range: $55,023.54 - 68,779.42 About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. Role Purpose Statement The Operations Supervisor – Customer Service will be responsible for leading and coordinating day-to-day operations within the Customer Service department. This role ensures that service delivery meets customer expectations and contract requirements while maintaining operational efficiency. The ideal candidate will be an effective communicator, problem solver, and hands-on leader who thrives in a fast-paced environment. Main Accountabilities Supervisor Responsibility Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely Conduct daily work group meetings Schedule and control staff to meet labour productivity and overtime targets Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.) Document and follow up on all department processes in order to implement improvements Ensure on-time and accurate production and/or catering of all flights Monitor and ensure compliance with all safety regulations Other duties as deemed necessary Leadership Guide, motivate and develop staff within the Human Resources policies Make the company's values and management principles live in the department(s) Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems Knowledge, Skills and Experience Bachelor’s degree or equivalent knowledge required In addition, one to three years of related work experience required Problem solving and leadership skills Strong interpersonal and communication skills Ability to develop and lead others to obtain desired results & achieve productivity goals Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations Excellent verbal, written and organizational skills required along with the ability to multi-task Good knowledge of Microsoft Office and Windows-based computer applications LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Keywords: LSG Sky Chefs, Grapevine , Operations Supervisor - Customer Service Dept, Hospitality & Tourism , South Lake, Texas