IT Operations Analyst

Company: Mindtree Limited
Location: Grapevine
Posted on: March 14, 2020

Job Description:

IT Operations Analyst Company Name Company Location Grapevine, TX Desired Candidate Profile Technical Expertise JD For IT Operations Analyst Technical skills We seriously would need the below traits in theory to begin with Should have had operational exposure to technologies from an infrastructure and application standpoint Operational knowledge of servers, storage, databases, virtualization and networking technologies on the infrastructure side with an exposure to ECOMMERCE and retail applications would be strongly preferred Exposure to monitoring tools like SCOM, NewRelic, DataDog and TIDEL would be strongly preferred Provide 1st 2nd level problem resolution support for system job errors, communication failures, hardware failures, other processing anomalies Must be savvy with running reports from ITSM tools like Cherwell, ServiceNow, etc. on SLAs for response and resolution and also from monitoring tools on availability, utilization, downtime, etc. would be a preferred skill Any tribal knowledge possessed in configuring alerts on SCOM, NewRelic and DataDog would be an added advantage Perform scheduled and special requests for jobs, backups, restores, and media Investigating and escalating any and all alerts or warnings within the monitoring and alerting toolset Comfortable with starting and stopping applications or application components upon direction and approval from authorized personnel Should have the ability to relate issues to current changes that are executed Must have had the experience of leading, tracking and managing bridge calls for P1 and P2 INCs cutting across technologies with a sense of urgency Act as a moderator during critical incidents as directed ability to learn and understand network, application, and infrastructure topographical schematics and leverage this data to identify collateral impacts and resolving teams Should have sound knowledge in ITIL, service operations and service transition modules from an incident management and change management perspective Experience Required 8 - 15 years of industry experience Educational Qualifications Bachelor's Industry Information Technology and Services Employment Type Full-time Mindtree Equal Employment Opportunity Policy Mindtree provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Why Work with Us Recognized for our employee learning and talent development practices Good work-life balance encouraged Recognition is the cornerstone of our culture Values-driven and engaged leadership About Mindtree Mindtree is a billion-dollar global technology enterprise, focused on delivering excellence in complex digital environment, with relentless dedication in IT consulting and services. Born Digital in 1999, Mindtree has been working with Fortune 2000 companies to help them achieve business agility, competitive edge, and growth. With AI-first consulting approach, we have conceptualized our Digital Next offerings that enable our clients to experience transformation, leverage connected operations and reimagine IT infrastructure with core modernization. Mindtree, with its 20 years of legacy in driving the spirit of entrepreneurship, collaboration and dedication through Mindtree Minds, is regarded among the best places to work. Welcome to possible!

Keywords: Mindtree Limited, Grapevine , IT Operations Analyst, IT / Software / Systems , Grapevine, Texas