Support Engineer II-Ext - AMZ9442170
Company: Amazon
Location: Dallas
Posted on: April 1, 2026
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Job Description:
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext Job Location: Dallas,
Texas Job Number: AMZ9442170 Position Responsibilities: Use
troubleshooting techniques to provide solutions to our customers'
individual needs. Interact with leading engineers globally. Partner
with Amazon Web Services teams to help reproduce and resolve
customer issues. Leverage customer support experience to provide
feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events. Drive projects
that improve support-related processes and our customers’ technical
support experience. Write tutorials, how-to videos, and other
technical articles for the developer community. Work on critical,
complex customer problems that may span multiple AWS services.
Position Requirements: Master’s degree or foreign equivalent degree
in Computer Science, Engineering, Mathematics, or a related field
and one year of experience in the job offered or a related
occupation. Employer will accept a Bachelor’s degree or foreign
equivalent degree in Computer Science, Engineering, Mathematics, or
a related field and five years of progressive post-baccalaureate
experience in the job offered or a related occupation. Must have
one year of experience in the following skill(s): experience in ETL
tools such as Talend, Informatica or similar; demonstrated
knowledge of data management fundamentals and data storage
principles experience with advanced SQL and query performance
tuning skills; experience integrating and managing large data sets
from multiple sources; experience reading and understanding Python
and Scala code; experience with distributed computing environments;
experience with Spark, Hive and Prest; experience working with
docker, Python, and shell scripting; experience with customer
service; experience with EC2, S3, EBS, Glue, or Athena. Amazon.com
is an Equal Opportunity-Affirmative Action Employer – Minority /
Female / Disability / Veteran / Gender Identity / Sexual
Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range
$141,336/year to $160,000/year. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on
payments, and other forms of compensation may be provided as part
of a total compensation package, in addition to a full range of
medical, financial, and/or other benefits. For more information,
visit: https://www.aboutamazon.com/workplace/employee-benefits.0000
Position Requirements: Master’s degree or foreign equivalent degree
in Computer Science, Engineering, Mathematics, or a related field
and one year of experience in the job offered or a related
occupation. Employer will accept a Bachelor’s degree or foreign
equivalent degree in Computer Science, Engineering, Mathematics, or
a related field and five years of progressive post-baccalaureate
experience in the job offered or a related occupation. Must have
one year of experience in the following skill(s): experience in ETL
tools such as Talend, Informatica or similar; demonstrated
knowledge of data management fundamentals and data storage
principles experience with advanced SQL and query performance
tuning skills; experience integrating and managing large data sets
from multiple sources; experience reading and understanding Python
and Scala code; experience with distributed computing environments;
experience with Spark, Hive and Prest; experience working with
docker, Python, and shell scripting; experience with customer
service; experience with EC2, S3, EBS, Glue, or Athena.0000 Please
see job description and the position requirements above. Amazon is
an equal opportunity employer and does not discriminate on the
basis of protected veteran status, disability, or other legally
protected status. Our inclusive culture empowers Amazonians to
deliver the best results for our customers. If you have a
disability and need a workplace accommodation or adjustment during
the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon, Grapevine , Support Engineer II-Ext - AMZ9442170, IT / Software / Systems , Dallas, Texas
