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Systems Administrator

Company: Waterlogic USA
Location: Grapevine
Posted on: January 12, 2021

Job Description:

Overview: COMPANY OVERVIEW:Waterlogic Americas is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water. In addition to water systems, Waterlogic also provides coffee, ice and sparkling water systems to its customers. Waterlogic provides maintenance and service to over 100,000 active units located in every top 40 MSA in the country. As such, Waterlogic manages over 60 warehouse and hub locations with inventory throughout the US. The company is forecasting continued growth through acquisition. In order to meet the substantial growth demands of the business, the company recently implemented a new ERP solution.POSITION SUMMARY:* The Systems Administrator is a key member of the US IT Support Team which centralizes support for approximately 600 employees (and growing) nationwide. Much of the support is oriented around a field workforce operating remotely and at Waterlogic branch locations. This position supports mobile technologies for the field staff in addition to laptop/desktop/Mobile hardware for the core administrative sites across the us as well as a 60+ node WAN and associated hosted VoIP telephony.* This person will support a cloud infrastructure and continue with implementation and maintenance of our cloud hosted technologies. The Systems Administrator will also be focused on daily monitoring and maintenance of a virtualized cloud infrastructure to maintain uptime and security.* This role will involve the day to day direct participation in the effort of providing excellent customer service to our internal customers for various technical platforms on which they operate. As a member of the technology team, this role will assume responsibility for the quality and timely resolution of systems infrastructure functions, reporting to and working in tandem with the Director of Business Technology Services.* This role will require up to 25% travel and may include International travel expectations.Responsibilities: RESPONSIBILITIES: * Install and support LAN, WAN, Mobile, and other systems infrastructure* Analyze and isolate issues and bring to resolution* Intrusion detection and remediation* Design and deploy systems* Project Management* Provide support to the helpdesk* System security including maintain proper permissions by role with internal approvals* System uptime and availability monitoring, alerting and outage response coordination* System/Endpoint security platform management, incident/outbreak response* Ongoing Documentation the US support services key processes* Utilize Remedy or current ticket or project tracking system* Support various integrations* Implements and monitors all systems backups* Support cloud infrastructure* Support telephony, door security, and camera systems and infrastructure* Integration and conversion/migration of services and systems as related to ongoing M&A pipeline* Other duties as assignedQualifications: QUALIFICATIONS:* Minimum 4-year Computer Science, Management Information Systems or related degree or equivalent experience* Proficiency on mobile devices including Apple and Android operating systems and devices* 3+ years of successful Systems Administration experience* Skilled direct support abilities with a focus on delivering great service to internal resources* Ability to prioritize and work on multiple tasks concurrently* Innovative analytical skills* Self-motivated, detail-oriented and able to promptly respond to work-related email, phone calls, and other electronic communications* High level of enthusiasm, persistence and work efficiently to meet deadlines* Excellent oral communication, technical writing, and documentation skills* Ability to be open to feedback, suggestions & to share ideas* Proficiency with MS Office productivity tools* Ability to communicate highly technical information to end usersTECHNOLOGIES:* VMWare* Meraki* Active Directory* Office 365 Administration* Mimecast* RMM MaaS 360* DNS/Domain management* MWAWE OFFER:* Competitive base salary plus bonus opportunity* Medical, vision, and dental insurance* Short- and long-term, supplemental, and company-paid life insurance* 401(k) retirement savings plan* Tuition reimbursement* Employee discounts on products and servicesWaterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

Keywords: Waterlogic USA, Grapevine , Systems Administrator, Other , Grapevine, Texas

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