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Collections Lead

Company: Waterlogic USA
Location: Grapevine
Posted on: January 15, 2021

Job Description:

Overview: COMPANY OVERVIEW:Waterlogic Americas is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.POSITION SUMMARY: Lead the collections team at escalating and resolving collections issues. Manages relationships with customers to ensure timely payment on account balances. Acts as a liaison between the customer and Waterlogic to facilitate resolution of issues causing payment delays.Responsibilities: RESPONSIBILITIES:* Deescalate issues and disputes internally and externally* Able to complete tasks and lead team in fast paced environment* Independently lead team meetings with customers and sales* Completion of projects in a timely manner as outlined* Participate in data maintenance and projects as needed* Set and monitor monthly KPI's* Provide weekly updates to Manager* Trains team members on daily tasks* Monitor and ensure goals are met* Partner with Management to improve collections* Responsible for monitoring, managing and maintaining assigned accounts* Accountable for reducing delinquency of assigned accounts* Establish and maintain strong customer relationships* Make collection calls and send correspondence in a fast paced, goal-oriented collections department* Initiate repossession proceedings or disconnect service* Full cycle AR (Quote to Cash) experience a plus* Provide excellent customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short paymentsQualifications: QUALIFICATIONS:* 5+ years of collections experience including interaction with a large customer base* 3-5 years of leadership experience* Experience of managing a team (5+)* Knowledge of Billing and Collections procedures* Accounts Receivable knowledge/experience* Strong attention to detail, goal oriented* Excellent written and verbal communication abilities* Ability to prioritize and manage multiple responsibilities* ERP and Microsoft (Outlook, Excel, Word) experience* Billtrust experience a plus* Ability to work independently and to adapt to a changing environment* Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency* Patience and ability to manage stress* Trustworthy and dependable, must be in office during designated hours* Problem-solving skillsWE OFFER:* Competitive wages plus bonus opportunity* Medical, vision, and dental insurance* Short- and long-term, supplemental, and company-paid life insurance* 401(k) retirement savings plan* Tuition reimbursement* Employee discounts on products and servicesWaterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

Keywords: Waterlogic USA, Grapevine , Collections Lead, Other , Grapevine, Texas

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