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Guest Services Attendant

Company: Whoa Zone
Location: Grapevine
Posted on: May 3, 2021

Job Description:

Job Summary: Responsible for the safe and efficient operation of the waterpark experiences while delivering exemplary guest service.


  • Responsible for operating experiences, which includes the following: Welcome and greet guests, provide orientation information, safety instructions and ensure ADA compliance, assist guests with special access, evacuate the experience in the case of a shut down.
  • Usage of Point of Sale system, while practicing proper cash handling procedures and ensuring the accuracy of funds.
  • Engaging guests by asking open ended questions to identify the guests' need to help them maximize their experience.
  • Processing transactions for the sales of experience tickets, checking guests in, equipment rentals, and other offerings.
  • Processing food and beverage and merchandise sales and returns; Wrapping and bagging merchandise, handing out purchased food.
  • Stocking and retrieving merchandise and supplies.
  • Properly issues and receives back equipment rental items. Conduct daily inventory of all items available for rental.
  • Identifies and communicates any equipment rental items that need repair and/or are no longer usable.
  • Quickly reporting any safety concerns to management.
  • Maintain a clean and safe work environment. Constantly monitor immediate area and surroundings for trash and debris and assist in its removal as needed.
  • Performing other duties as assigned.


  • Must be energetic, self-motivated, and have a positive attitude!
  • Must be able to work in a fast pace environment and move equipment pertaining to the experiences.
  • Must be able to meet physical demands, including ability to stand for prolonged periods of time (2+ hours at a time).
  • Must be able to lift at least 50 lbs.
  • Must be able to work outdoors in hot, cold, and humid conditions.
  • Must be able to work in an environment with loud noises.
  • Must be able to read, write, communicate, and follow safety instructions and procedures. Required to follow an operations manual.
  • Ability to be flexible with work schedule, including nights, weekends, and holidays.
  • Strong Customer Service orientation.

Additional Information

  • WhoaZone is an equal opportunity employer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Whoa Zone, Grapevine , Guest Services Attendant, Other , Grapevine, Texas

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