Dispatcher / Service Coordinator
Company: Waterlogic USA
Posted on: May 31, 2021
OVERVIEW: Waterlogic Americas is a global
designer, manufacturer, distributor and service provider of
drinking water systems, offering a cost-effective, environmentally
friendly alternative to traditional bottled water, utilizing the
most advanced water purification technology available.
Founded in 1992, Waterlogic is the leading bottleless water cooler
service provider in the nation with over 40 sales and service
locations throughout North America.
SUMMARY: Organizes, schedules, and assigns service
calls to meet service technician productivity and response time
expectations. Other duties related to delivery of field
service, as assigned.
- Communicate with
customers by phone and email.
- Manage new service
calls created by other departments (scheduling, dispatching to
technician, ensure work is completed, handle complications during
the same); create service calls as necessary.
- Provide customers
with an ETA for their service call, in accordance with Company
- Create service
schedules, assign calls to technicians, and ensure routes are
- Interfaces with
customers, salespeople, technicians, and others as necessary via
phone or email for all service needs.
- Other duties as
- Ability to resolve
interpersonal disagreements without allowing arguments to develop,
with proven track record of moving forward after disagreements are
- Capable of
scheduling resources to satisfy customer’s needs on a priority
basis, as well as long-term requirements (i.e. PMs)
- Able to change
dispatch routes based on changing circumstances without
frustration, and do so in a customer & peer-friendly
proactively to the customer, in a manner which promotes resolution
and what can be done rather than what cannot be done
- Basic map reading
- Ability to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form
- Capable of dealing
with problems involving several concrete variables in standardized
- Competitive salary
plus bonus opportunities
- Medical, vision,
and dental insurance
- Short- and
long-term, supplemental, and company-paid life
- 401(k) retirement
- Employee discounts
on products and services
Waterlogic Americas is an equal
employment opportunity employer. Waterlogic Americas
does not discriminate against any applicant or employee based on
race, color, religion, national origin, gender, age, sexual
orientation, gender identity or expression, marital status, mental
or physical disability, and genetic information, or any other basis
protected by applicable law. Waterlogic Americas also
prohibits harassment of applicants or employees based on any of
these protected categories.
Keywords: Waterlogic USA, Grapevine , Dispatcher / Service Coordinator, Other , Grapevine, Texas
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