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Notes Receivable Specialist

Company: Kubota Tractor Corporation
Location: Grapevine
Posted on: June 6, 2021

Job Description:

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION

Maintain and support KCC loans by performing loan adjustments, ensuring accuracy of department systems, providing customer assistance and other loan support activities.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

  • Review prior days input from other sources to ensure information is accurately processed by loan administration department systems.
  • Respond daily to customer emails from KCC website regarding review of accounts, information changes, registration troubleshooting, login troubleshooting, website navigation and other related questions/issues.
  • Manage banking issues with KCC's bank, including reversing returned items, balancing amounts sent and received, as well as requesting debits and credits for errors.
  • Process customer payments that have been rejected to unposted file (suspense). This includes the issuance of refunds to customers, dealers, or other parties in reference to overpaid final payments or overpaid payoff quotes.
  • Process various loan issues/adjustments including money transfers, split payments, waive late charges, process extensions, write off loans, cancel loans, close loans, issue checks, fix errors, pull check copies and cancel insurance.
  • Manage Direct Debit enrollment, maintenance, and termination. Correspond with divisions and vendors to ensure that all customers desiring use of Direct Debit are enrolled in a timely manner.
  • Correspond regularly with divisions, customer relations, customer service request processing (CSR) and outside vendors for review of customer accounts, location of missing payments or other concerns with accounts or payments.
  • May perform Telephone Interactive Voice Response (IVR) reporting, including the population of report installment and revolving credit loans.
  • Other duties as assigned by management.

MINIMUM QUALIFICATIONS

  • High School Diploma and 2 to 3 years related experience.
  • Recent College Grads encouraged to apply
  • Ability to multitask and work under pressure.
  • Proficiency using Microsoft Word, Excel, and the ability to quickly learn and use other software packages.
  • Critical thinking and problem solving skills. Good attention to detail.
  • Effective verbal and written communication skills.
  • Past customer service experience.
  • Knowledge of Interactive Voice Response (IVR).
  • Knowledge of loans and accounting.

PHYSICAL REQUIREMENTS:

Typical office environment. The position will require walking, standing and sitting at a computer.

ADDITIONAL INFORMATION:

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly

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  • Grapevine, TX, USA

Keywords: Kubota Tractor Corporation, Grapevine , Notes Receivable Specialist, Other , Grapevine, Texas

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