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Service National Account Specialist

Company: Kubota Tractor Corporation
Location: Grapevine
Posted on: June 6, 2021

Job Description:

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION

To provide after-sales support for Kubota's large national accounts. This includes technical repair guidance, warranty administration, revising technical publications, campaign administration, customer/dealer relations, parts support, and technical training.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

  • Provide over the phone technical support for National Account technicians on Kubota construction, turf, and agriculture products.
  • Supply service and operating manuals as requested.
  • Determine and advise when a repair needs to be performed by an authorized Kubota dealership.
  • Review and process warranty/goodwill claims submitted by national accounts per the standard Kubota Warranty processing practice.
  • Revise technical publications specific to repairs for the national accounts.
  • Create National Account Service Bulletin as required.
  • Administer and monitor service campaign completion rates for National Accounts.
  • Help coordinate repairs with the nearest authorized Kubota Dealerships. Assist the dealer if needed to expedite the repair process.
  • Provide tracking information for parts orders.
  • Perform level 1 technical training on Kubota's diagnostic software and machine systems including; hydraulic, electrical, fuel, and after-treatment devices.
  • Responsible for training in respect to light service and proper maintenance.
  • Sales support in respect to product offerings and machine specifications/questions
  • Be a liaison between National Accounts Sales Department, dealer, and customer to ensure the proper level of after sale support to increase our business with this customer.
  • Other duties as assigned by management.

MINIMUM QUALIFICATIONS

  • Bachelor's degree (B.A) from a four-year college or university required.
  • In lieu of a degree a minimum of 4 years related service support experience.
  • With a degree at least 2 years of experience with technical/parts/customer support or warranty administration in a similar industry preferred.
  • Good customer relation and conflict management skills.
  • Willingness to travel up to 25% of the time.

EQUIPMENT OPERATION (% of time, description, nature of service):

Office equipment including computers, phones, copiers, printers

PHYSICAL REQUIREMENTS:

Stooping, crawling, lifting up to 25 lbs., etc. to work in an office environment. Must be physically able to operate and/or perform any repair on Kubota equipment.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly

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  • Grapevine, TX, USA

Keywords: Kubota Tractor Corporation, Grapevine , Service National Account Specialist, Other , Grapevine, Texas

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