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Director of Food & Beverage

Company: Great Wolf Lodge
Location: Grapevine
Posted on: September 12, 2021

Job Description:

The Director of Food & Beverage directs and oversees all aspects of the organization's food and beverage planning and service, with duties to include special event planning, menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards.

Essential Duties & Responsibilities

  • Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
  • Responsible for recruiting, hiring, orientating & training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development
  • Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
  • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Meets food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments
  • Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion
  • Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
  • Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant
  • Maintains safe, secure, and health environment by establishing, following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
  • Ensures all operations conform to regulations of the alcoholic beverages commission

Basic Qualifications & Skills

  • High School diploma or equivalent experience
  • Minimum of 3 years management experience in food & beverage, organizing a team for optimal customer service
  • Demonstrated experience leading teams to achieve and exceed goals
  • Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
  • Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. -- Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Bachelors degree in hospitality, business, or related field
  • Effective communication and ability to resolve conflict
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy
  • Multi-tasking ability
  • Inspires others to achieve excellence

Physical Requirements

  • Able to lift up to 15 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Grapevine , Director of Food & Beverage, Other , Grapevine, Texas

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