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UX Research Manager

Company: Paycom Payroll Llc
Location: Grapevine
Posted on: September 12, 2021

Job Description:

We are looking for a talented UX Research Manager to join our growing UX research team. Your love and passion for UX will inspire other leaders around you to think more user centric and understand the benefits of research. If you love coaching and developing researchers who are seeking for the ‘why’ behind behaviors of a wide variety of user base, then this is the perfect job for you.



  • Actively take part in shaping and influencing our product strategy
  • Partner with Product Design and Product Management Leadership to help identify User Experience Research Opportunities 
  • Manage research across the entire product lifecycle and validate launching new product features
  • You'll set the vision for the research team and create the space for others to collaborate
  • Learn from our users and educate the product teams and stakeholders on what users want
  • Guide the product team to design empathetically and propose actionable solutions to user needs
  • Make concrete, data-driven recommendations for change based on the research team's findings
  • Help extend our user experience research processes; champion it amongst the department and organization
  • Manage, lead, develop and scale a team of User Experience Researchers
  • Employs a varied toolset of qualitative and quantitative research methods appropriate to the context and need of the project (ex. ethnographic research, surveys, journey mapping, diary studies, card sorting, A/B testing)
  • Leads the execution of all logistical aspects of research initiatives, including screener development, managing qualitative facilities, overseeing respondent recruits, and overseeing any related administrative tasks 


  • Bachelor’s degree in an art related field, computer science, or technical field required or equivalent practical experience in application or product design

Experience Required:

  • 7+ years of relevant design experience

Experience Preferred:

  • 4+ years’ experience leading and scaling design teams or leading large scale projects

Skills/ Abilities:

  • Ability to lead and inspire others
  • A high level of emotional intelligence, always leading by example with empathy and humility while being willing to proactively uncover and mitigate potential biases
  • Advanced knowledge of mixed-methods research
  • A passion for understanding people and their needs
  • A user-focused product-design mentality
  • Humility and a team-first mindset
  • Passion for driving strong strategic organizational leadership and operational excellence
  • Experience working with global cross-functional colleagues to define key project objectives with the proven ability to build allies and evangelize best in class design practices
  • A track record of personal accountability, and a strong sense of urgency and ownership


Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.


Keywords: Paycom Payroll Llc, Grapevine , UX Research Manager, Other , Grapevine, Texas

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