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National Account Specialist

Company: Waterlogic USA
Location: Grapevine
Posted on: May 14, 2022

Job Description:

COMPANY OVERVIEW: Waterlogic is a global designer, manufacturer, distributor and service provider of drinking water systems, utilizing the most advanced water purification technology available and offering a cost-effective, environmentally friendly alternative to traditional bottled water. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 60 sales and service locations throughout the United States. In addition to water systems, Waterlogic also provides coffee, ice and sparkling water systems to its customers.

Position Summary: Receives inbound calls/e-mails from National Account customers, troubleshoots service-related issues and creates service calls as needed. Responds to customer contract questions (i.e. term, price, etc.), billing concerns, etc. and resolves to the customers satisfaction. Also handles routine serial transactions and any special for these National Accounts.

RESPONSIBILITIES:

  • Provide hassle-free service to every customer, in a positive manner that is focused on resolution of issues within the first call.
  • Promptly respond to any customer inquiries, and resolve any billing, service, etc. issues for these large customers\
  • Process routine serial transactions related to installations, exchanged units, and picked up equipment
  • Create invoices for customers that require special billing on a monthly or quarterly basis
  • Build new customers in ERP system and participate in installation projects, as needed
  • Handle serial, service, or billing projects for National Accounts, on an as-needed basis
  • Perform troubleshooting of customer problems and escalate when appropriate
  • Act as a liaison between customers and service technicians regarding service schedules, order status, delinquent accounts, and other customer-related issues
  • Create cases on customer accounts to maintain problem resolution history and documentation
  • Other duties as assignedQUALIFICATIONS:
    • High School diploma or GED
    • 3+ years Customer Service experienceWE OFFER:
      • Competitive salary plus bonus opportunities
      • Medical, vision, and dental insurance
      • Short- and long-term, supplemental, and company-paid life insurance
      • 401(k) retirement savings plan
      • Tuition reimbursement
      • Employee discounts on products and servicesWaterlogic is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

Keywords: Waterlogic USA, Grapevine , National Account Specialist, Other , Grapevine, Texas

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