Service Segment Lead

Company: Kubota Tractor Corporation
Location: Grapevine
Posted on: August 3, 2022

Job Description:

For Earth For Life

BASIC PURPOSE AND SCOPE OF POSITION

The Service Segment Lead (SSL) for the KUBOTA Technical Service Team will coordinate, track, and resolve the dealer technical concerns within the specified product segment. The focus of this position will be leadership of a technical support Service Engineering Team whose primary responsibility will be dealer technical phone support.

PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State, and local laws / regulations and the Company's policies, procedures, and guidelines:

* Lead and develop the segment team's technical ability to support KUBOTA products.
* Troubleshoot / diagnose / repair technical issues over the phone or in the field.
* Monitor and communicate Kubota products' reliability performance through technical surveys and other resources.
* Create detailed technical reports for product performance and technical issues to determine root causes.
* Lead evaluation efforts of New to Market KUBOTA products or components.
* Assist Division personnel in the development of KUBOTA dealer's service abilities.
* Analyze and lead creation of technical publications (field actions/communications).
* Design and develop new diagnostic tools, program, and procedures.
* Active participation in scheduling and confirming work activities.
* Deliver a Dealer Support Experience based on the pillar of KUBOTA Service.
* Develop and present information to varying levels within the organization.
* Additional duties as assigned by management.

MINIMUM QUALIFICATIONS

* Bachelor's degree in engineering or similar field preferred:
* In lieu of a degree at least 5 years of directly related technical support experience.
* With a degree at least 2 years' experience within engineering, quality, or service engineering fields as a lead.
* At least 3 years' experience within specified segment industry required.
* At least 2 years' experience leading a technical focused team.
* Within the first year upon hire, must pass certification courses through Kubota University.
* Exceptional Project Management Skills.
* Expert level experience with Diagnostic Tools and Processes
* Proven leader with experience managing a diverse technical team.
* Willingness to travel up to 10% of the time.

EQUIPMENT OPERATION (% of time, description, nature of service):

* Tractors, lawn and garden equipment, excavators, skid steer loaders and rough terrain vehicles.
* Also, office equipment including computer, copier, phone, printer.
* Occasional repair, training, dealer visits.

PHYSICAL REQUIREMENTS:

The SSL must be able to lift up to 50 lbs. The position will require walking, standing, driving, and sitting at a computer.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

* Pay Type Salary
* Required Education Bachelor's Degree

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* Grapevine, TX, USA

Keywords: Kubota Tractor Corporation, Grapevine , Service Segment Lead, Other , Grapevine, Texas