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Conference Services -Houseperson

Location: Grapevine
Posted on: August 3, 2022

Job Description:

Job DetailsLevelEntryJob LocationHilton DFW Lakes Executive Conference Ce - Grapevine, TXRemote TypeN/APosition TypeFull-Time/Part-TimeEducation LevelNoneSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftAnyJob CategoryHospitality - HotelDescriptionSUMMARYSets up and maintain meeting rooms. Set up designated function rooms to group's requirements in accordance with conference center standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas. Set up phone lines and internet connections.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Maintain complete knowledge of:Location of all conference center function space and names of rooms.All styles of conference meeting and banquet.Correct maintenance and use of equipment.All departmental/hotel policies and procedures.All safety guidelines.Transport all equipment carefully to prevent injuries and damage; use equipment only as intended.Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments.Organize work duty priorities.Retrieve clean linen and skirting from Laundry and stock in storage areas.Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.Set up table linens, skirting and tabletop items (water bottles, pads, etc.) as specified by group and in accordance with departmental standards.Refresh rooms as scheduled, following departmental standards.Breakdown function areas as scheduled, following departmental standards.Turn over any lost and found items to Supervisor.Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.)Maintain cleanliness and organization of closets; remove trash, wipe sweep and wax floor; transport to proper storage areas.Ensure that nothing is stored in stairwells.Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.Anticipate guests' needs, respond promptly and acknowledge guests, however busy and whatever time of day.Promote positive guest relations.Be familiar with all hotel services/features to respond accurately to any guest inquiry.Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.Assist on deliver client packages/boxes of materials as assigned to/from scheduled function area.Report any damages, maintenance problems or safety hazards to the Supervisor.Complete assigned side duties following departmental procedures.Follow maintenance program and cleaning schedule.Assist on other functions as assigned.Attend departmental meetings and seminars.Set up internet and phone connections.Understands room set-up, break down, floor plan, china/glass/silver needs, chairs and rooms cleanliness, and location of equipment.Ensures room and displays conform to the needs and desires of group and banquet event order.Able to get along and work well with fellow employees using a teamwork approach.Able to satisfy and resolve basic service complaints.Able to clean and store equipment properly.Familiar with and able to properly lift, carry, follow spill procedures, proper chemical handling, and use of equipment.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Previous experience in similar position in hospitality industry.Knowledge of various room set-ups and standard equipment involved.Knowledge of proper chemical handling and cleaning techniques.LANGUAGE SKILLSAbility to satisfactorily communication in English with guests/visitors, conference center management and co-workers.Qualifications

Keywords: DFW OPERATING COMPANY LLC, Grapevine , Conference Services -Houseperson, Other , Grapevine, Texas

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