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Resident Services Ambassador

Location: Grapevine
Posted on: August 6, 2022

Job Description:

Job Details

Job Location
Wallis and Baker - Grapevine, TX

Do you love people and customer service? Are you skilled at problem-solving and organization?

If so, you might be our next Resident Services Ambassador!

As an RSA, you are responsible for resident and guest communications and experience, including, but not limited to, the following:

You will:

  • Communicate pertinent information promptly to the leasing and management teams.
  • Gain extensive knowledge of the community, retailers, and Billingsley.
  • Enforce the privacy and confidentiality of all guests.
  • Coordinate monthly scheduled events by planning, marketing, attending, and presenting.
  • Schedule, maintain, and markets each rental facility on the property to ensure revenue meets or exceeds goals. Includes annually distributing amenity bands and maintaining fob access systems.
  • Routinely walks community for curb appeal, community action items and lease violations.
  • Responsible for Doggie DNA collections, results, and communication.
  • Actively seeks resident resolution resulting in positive feedback from residents via online review and social media.
  • Proactive approach with communicating with residents on a quarterly basis
  • Hand off from MI Coordinate to RSA - contact the resident to welcome and check in. Provide another point of contact.
  • Perform occasional audits on items such garages, storages, and other rentable items.
  • Ensures the resolution of resident concerns. Includes coordination with Community Director or Neighborhood Manager and Maintenance Coordinators to complete repairs.
  • Monitor and responses to J Turner surveys and all other rating and review sites reflected on BirdEye reporting to confirm timeliness and resolution of any concerns.
  • Actively promotes residents and guests to provide online reviews and complete J Turner surveys
  • Assist with the coordination of resident events.
  • Submit service requests through online resident management software, as necessary.
  • Complete follow-up communication with residents for service requests.
  • Maintain a resident outreach program throughout the lease cycle to ensure satisfaction (7 days RSA/30 days Leasing /90 days RSA /180 days after move-in Leasing, 120 days before lease end RSA)
  • Maintain a professional and friendly rapport with residents, team members, and contractors/vendors.
  • Represent Billingsley professionally through dress and behavior per the Billingsley Standards of Excellence.
  • Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
  • Welcome residents and prospective residents upon entrance to the leasing center.
  • Answer incoming phone calls, schedules appointments, and assists customers with all questions or concerns.
  • Handle all emergency situations including incident reporting according to Billingsley policy and procedures.
  • Understand and communicates package delivery policies to residents and assists as needed.
  • Ability to work weekends is required
  • Perform other related duties as assigned to meet the needs of the business.

    Job Qualifications:
    • High School Diploma or equivalent required.
    • Minimum one year of Customer Service experience.
    • Prior Multi-Family industry experience preferred.
    • Computer/Electronics: Skilled in using computers, tablets, office equipment and mobile phones to communicate, enter data, or process information, including Microsoft Office applications. Yardi experience a plus.

Keywords: BILLINGSLEY PROPERTY SERVICES II INC, Grapevine , Resident Services Ambassador, Other , Grapevine, Texas

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