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Associate Retirement Income Specialist

Company: USAA
Location: Grapevine
Posted on: September 21, 2022

Job Description:

Purpose of JobLet's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!Job RequirementsIt is all about learning and growing.Our Retirement Income Specialist role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership with their questions about long term care solutions, and other retirement financial needs products.Our eight week in-office program provides the training you need and the encouragement to create a proactive and independent support style to assist our members with choosing the best products for their needs.Primary Responsibilities:

  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.
  • Asks questions to discover key information and retirement events and understand need or problem. Documents relevant information.
  • Assesses member financial situation and goals.
  • Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in crafting an effective retirement income plan.
  • Recommends relevant financial product(s) and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.
  • Motivates member to take action on recommendation(s) and overcomes objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
  • Familiar with the latest retirement strategy research and supervises legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.
  • Integrate risk management tools, products, and strategies to build an effective retirement income plan.
  • May be expected to conduct outbound calls to follow up on products and services previously discussed.Work Schedule: Must be available to work a shift between the hours of 7:30 a.m. - 8 p.m. Monday - Friday.Minimum Requirements:
    • HS diploma or GED.
    • Valid Life/Health license and required maintenance and/or ability to acquire within 90 days of hire.
    • Up to 1 year financial industry and/or sales experience.
    • Experience delivering frequent written and oral communication.
    • Experience acquiring and applying new concepts and information.
    • Experience processing and analyzing information.
    • Experience fulfilling requests and meeting deadlines.
    • Experience resolving conflict and negotiating.
    • Experience multi-tasking in an operating systems environment.
    • Experience participating in or leading teams.
    • Successful completion of a job-related assessment may be required.Preferred Experience:
      • US military experience through military service or a military spouse/domestic partner
      • Currently hold or have held FINRA licenses 6,7,63,65 or 66
      • Current Life and Health License
      • 1 year of Annuity Sales Experience
      • Experience Working in an Inbound/Outbound Call Center
      • Retirement Income Certified Professional Designation (RICP)Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $46,000 - $82,900 USD.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit .Relocation assistance is not available for this position.

Keywords: USAA, Grapevine , Associate Retirement Income Specialist, Other , Grapevine, Texas

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