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Customer Service Associate

Company: Neiman Marcus Group Inc
Location: Grapevine
Posted on: November 19, 2022

Job Description:


For over a century, Neiman Marcus

Group has served the unique needs of our discerning customers by staying true

to the principles of our founders: to be the premier omni-channel

retailer of luxury and fashion merchandise dedicated to providing superior

service and a distinctive shopping experience in our stores and on our

websites. Neiman Marcus Group is comprised of the Specialty Retail Stores

division, which includes Neiman Marcus and Bergdorf Goodman, and our

international brand, Our portfolio of brands offers the

finest luxury and fashion apparel, accessories, jewelry, beauty, and home

decor. The Company operates more than 40 Neiman Marcus full-line stores in the

most affluent markets across the United States, including U.S. gateway cities

that draw an international clientele. In addition, we operate 2 Bergdorf

Goodman stores in landmark locations on Fifth Avenue in New York City. We also

operate more than 40 Last Call by Neiman Marcus off-price stores that cater to

a value oriented, yet fashion minded customer. Our upscale eCommerce and

direct-to-consumer division includes,,, and Every day each of our 15,000 NMG

associates works towards the goal of enabling our customer to shop any of our

brands "anytime, anywhere, and on any device." Whether the

merchandise we sell, the customer service we offer, or our investments in

technology, everything we do is to enhance the customer experience across all

channels and brands.


The Sales Associate is responsible

for driving sales, establishing and maintaining customer relationships by

delivering superior customer service. The Sales Associate assists in the

merchandising and maintenance of the floor and corresponding stockroom

area. This position reports directly to the Assistant Store Manager or

Assistant Store Manager, Merchandising.

  • Assist customers in a timely,

    efficient and courteous manner delivering superior customer service. Utilize

    suggestive selling techniques
  • Assist with merchandise selection

    and merchandise returns
  • Handle each register transaction

    professionally and in a friendly manner
  • Fulfill phone and online orders to support the

    omni-channel customer experience
  • Knowledge of the sales floor and

    product. Able to articulate advantages,

    benefits and/or fits of various vendors
  • Utilize available tools to foster

    individual and store sales: clientele books, clientele call campaigns, and

    Sales Associate Email
  • Move and flow merchandise

    autonomously. Maintain the floor

    according to company directed standards.

    Maintain department area by size/vendor/silhouette/color/price and

  • Professionally handle phone calls

    and any customer service issues
  • Follow policies and procedures for

    markdowns, re-ticketing, sensoring, and inventory control
  • Timely set up and signage of

    promotional events
  • Aware of inventory issues
  • Identify and reduce shrink in

  • Assist store team with preparation

    and execution of annual inventory
  • Perform other duties as required


    • Sales Associates must be willing to work a flexible

      schedule based on business need including evenings, weekends and holidays.
    • Retail experience preferred
    • Excellent communication skills and be multitask

    • Strong organizational and problem solving skills
    • Requires the ability to perform general math

    • Possess basic computer skills, ability to use cash

    • Ability to operate photographic and video equipment
    • Capable of performing some lifting of up to 25 pounds

      Additional Information

      • Posting Date: Oct 19, 2020

      • Overtime Status: Non-exempt

Keywords: Neiman Marcus Group Inc, Grapevine , Customer Service Associate, Other , Grapevine, Texas

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