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Call Center Representative/Sales

Company: Renuity
Location: Grapevine
Posted on: January 25, 2023

Job Description:

Statewide Remodeling seeks a dynamic, self-starting individual that demonstrates initiative and commitment as anHRC Coordinator(Customer Service Representative). The person in this position will support and assist with aligning marketing processes and solutions to meet Statewide business needs effectively and efficiently.Are you looking to become part of a team that excels in delivering world-class services? Here at Statewide Remodeling, we believe in creating your success by starting you on a journey where you can grow with us. That is why we provide an environment of openness, inclusion, trust, and respect. Here, you will discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity, and commitment to making things better for our customers.Who We Are:Statewide Remodeling is the fastest-growing remodeling company in the USA. It is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we have left a trail of 80,000+ satisfied customers behind us. We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire contractors to remodel their homes. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they received was different from the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories. So we at Statewide Remodeling set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a wonderful experience for their customers from start to finish. Because of this, Statewide Remodeling has proudly been recognized with the 2020 Consumers' choice award.Statewide Remodeling's environment is results-driven, fun, and collaborative! We all act as the face of the company with passion, dedication, and loyalty to our customers-that's all we do. So we are looking for an HRC Coordinator to match and uphold our brand. If that is you, are you ready to join our team?What We Offer:Work with a team of talented, professional, and fun individuals who enjoy what they do.A business culture and environment where you can grow and be developed in the fastest-growing home remodeling company in the United States.We are looking for a dedicated and hardworking individual looking for a career opportunity where they can grow and be developed in the fastest-growing remodeling company in the United States.Learn from the best and most forward-thinking recruiting leaders in the industryEmployee recognition programs and more!Benefits:Health, Dental, VisionFSA, Life-Accidental, and Supplement Benefits401(k)PTO, Sick Time, Volunteer Day(s), Half-Day Paid Birthday, Paid HolidaysMaternity and Paternity LeaveEmployee Referrals ProgramWhat You'll Do:Taking incoming calls from prospective clients or customers and setting appointments for a sales representative to meet with everyone.Making outgoing calls to people who have expressed interest through websites, email, direct mail flyers, or automated dialers.Follow prescribed methods and techniques.Encoding or entry of data.Communicate effectively with customers to ensure high customer satisfaction scores.Other duties as assigned.What You'll Bring:Extreme time management and organizational skillsOne weekend day a week is requiredAvailable for occasional after hours on call and emergency responseStrong communication skills (written and verbal)Energetic and enthusiastic personality, with a patient and calming mannerProficiency in MS Office products (Word, Excel, Outlook)Team player with the ability to take on more and grow with the role and company!Physical Requirements:While performing the job duties, the employee is occasionally required to move around, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk and hear. In addition, the employee must occasionally lift and/or move up to25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:Work is performed in a hybrid home/office setting.You will be assigned days to be at home and days in the office. While in the office, the noise level is moderate. While at home, it's required to have stable internet and a quiet environment.Work Hours:4 weekdays and 1 weekend day. Official workdays are to be reviewed during training.Shifts runs: 8 am-5 pm and 10 am-7 pm M-F and 9 am-6 pm Sat/Sun.Computer Operations:To perform this job successfully, an individual should have strong knowledge of Microsoft Office 365 Suite and the ability to learn and effectively use software applications such as Salesforce and other applications used to perform job duties.Payroll Schedule:Regular Payroll schedule:Bi-weeklyPaid every other FridayDress Code:During business hours, it is expected to present a clean and neat appearance. Therefore, the dress code for this position is business casual.You will be asked to return home without pay to change if your appearance is not acceptable.Time Off:Vacation and personal days must be submitted and approved through the system no less than two weeks before the date requested. Please see the handbook for more detailsIf you are sick or late, you must immediately notify the manager of your absenceOther Duties:Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time, with or without notice.Job Classification:Job is non-exempt from the overtime provisions of the Fair Labor Standards Act and is therefore entitled to overtime pay. Salary and benefits shall be paid consistent with Statewide Remodeling's salary and benefits policy.Salary:$15/hr.Background Check:All applicants must be able to pass a criminal background check.SWR provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Keywords: Renuity, Grapevine , Call Center Representative/Sales, Other , Grapevine, Texas

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