Reservation Sales Agent - Gaylord Texan Resort & Convention Center - (20051300)
Company: Marriott International Inc.
Posted on: November 22, 2020
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, youll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Gaylord Texan Resort & Convention Center,
located at 1501 Gaylord Trail, Grapevine, Texas, 76051 is currently
hiring a Reservation Sales Agent. Responsibilities include: Process
all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs, determine
appropriate room type, and verify availability of room type and
rate. Explain guarantee, special rate, and cancellation policies to
callers. Accommodate and document special requests. Answer
questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system. Respond to any
challenges found for accommodating rooming requests by
communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists
using reservation systems, revise room blocks to maintain the
required number of available rooms, and keep organized files of all
groups. Set-up proper billing accounts according to Accounting
policies. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests'' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support
team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance
expectations and standards. Read and visually verify information in
a variety of formats. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Lewisville, Texas; Southlake, Texas; Irving, Texas;
Bedford, Texas; Arlington, Texas Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International Inc., Grapevine , Reservation Sales Agent - Gaylord Texan Resort & Convention Center - (20051300), Sales , Grapevine, Texas
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