Access Services Representative 1
Company: Baylor Scott & White Health
Posted on: November 19, 2021
The Access Services Representative 1 obtains current and accurate
demographics and insurance information in order to register
patient, verify insurance benefits, and negotiate and collect
patient financial responsibilities.
* ESSENTIAL FUNCTIONS OF THE ROLE*
Conducts and documents patient interviews to obtain demographic and
financial data for registration, insurance verification,
precertification and billing.
Registers patient at multiple locations and work multiple areas
within the department. Understands the patient flow processes in
each area. Identifies process improvement opportunities that
promote team concepts with co-workers while improving revenue cycle
functions and the patient experience.
Interacts on an ongoing basis with other areas and departments in
order to provide appropriate information related to such items as:
patient delays, change of schedules Intra-departmentally and
Verifies patient eligibility for insurance coverage and appropriate
benefit levels for anticipated services. Calculates and collects
patient liability dues according to financial clearance policies
related to existing and bad debt accounts. Determines patient
liability and advises patient of deposit requirements per policy.
Negotiates payment arrangements with patient where necessary per
May be responsible for performing cashiering responsibilities
according to established policies and procedures; could potentially
consume the bulk of the incumbent?s responsibilities within the
Assists patients to nursing units by providing directions, personal
escort and medical mobility assistance (ex; wheelchairs), when
Adheres to compliance with regard to order validations, cash policy
requirements, government payor requirements and patient safety
requirements for appropriate patient identification.
Appropriately escalates potential service issues to management when
* KEY SUCCESS FACTORS*
Requires good listening, interpersonal and communication skills,
and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful
and emotional environment, to include crime, behavioral health and
suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to
effectively communicate with patients and family members during
traumatic events, while demonstrating exceptional customer service
Demonstrates ability to manage multiple, changing priorities in an
effective and organized manner.
Excellent data entry, numeric, typing and computer navigational
Basic computer skills and Microsoft Office.
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - Less than 1 Year of Experience
Keywords: Baylor Scott & White Health, Grapevine , Access Services Representative 1, Sales , Grapevine, Texas
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