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Technical Services Rep, Commercial Roofing Manufacturer

Company: CyberCoders
Location: Grapevine
Posted on: May 10, 2022

Job Description:

Local Candidates Only! Thermoplastic single ply experience is required in order to be considered.

Who We Are

We are a commercial roofing manufacturer, specializing in low-slope, single ply roofing. We've been in business for over 40 years, and base our success on three pillars of performance that support and reinforce our values. Quality products, exceptional service, and technical expertise. Additionally, by partnering with select contractors who are focused on setting themselves apart from their competitors by delivering best-in-class service with each installation, we provide building owners the opportunity to achieve the peace of mind they desire when selecting a roofing system that will protect their investment for the long term.

The Role

The general scope of this position is to provide both general and specialized internal and external technical support for various types of support requests such as but not limited to review of reviewing construction documents, drawings, and plans, applications for warranty (NOA), warranty claims, inspection reports, request for information (RFI) for technical and specification documentation, product literature, product certification, code compliance, submittal packages, substitution packages and communication of company policies, best practices/technical guidance related to products, installation and/or services and warranties.

What You Will Be Doing
This position requires interaction using various communication mediums such as but not limited to; phone, video conferences, electronic and written correspondence, as well as in-person dialogue.
This position requires frequent interaction with various types of interested parties such as but not limited to; contractors, general construction entities, design and engineering firms, consultants, internal and external personnel, building owners and property management entities.
This position requires the person to be able to multi-task and handle varied tasks and projects throughout the business day while navigating a wide range of specialized demands and volumes.
In all respects a positive, congenial and helpful attitude shall be displayed.
Must be able to read and understand blueprints, details, and general estimating software/principles.
Requires ability to manage multiple and varied tasks with high levels of urgency or sensitivity.
Provide technical support to the Team members and our customers.
Provide verbal and written correspondence for warranties, details, and assemblies within and outside the specification manual.
Provide accurate, quick resource for response(s) to requests for general technical assistance and resolution of field installation issues.
Review NOA warranty process and assist Warranty Administrator to bring projects to a timely close.
Facilitate the Architectural/Substitution Submittal Program.
Other duties as assigned by Director of Technical Services.

What You Need for this Position
5 years of commercial roofing experience with a minimum of 2 years of thermoplastic single ply experience or a combination of roofing experience and industry supplier experience (distributor/manufacturer) or a combination of roofing experience and design experience (design/consultant firm).
Clean driving and credit record.
Must be able to work cooperatively and effectively in a team environment
Excellent communication, organizational, and computer skills are essential.
Excellent composition of thought in an organized written technical structure is essential.
Knowledge of the roofing and construction industry

Physical Demands
Ability to converse, read and write in English. Spanish is a plus but is not required.
Ability to sit or stand for long periods of time.

Computer Skills
Proficient in Office 365, (Outlook, Word, Excel, Powerpoint), Salesforce, MS Teams (desired)
General knowledge on AutoCAD

So, if you are a Warranty Tech Services Rep, Commercial Roofing with experience, please apply today!

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Kristin.Anderson@CyberCoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KA1-1682008 -- in the email subject line for your application to be considered.***

Kristin Anderson - Lead Recruiter - CyberCoders

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Grapevine , Technical Services Rep, Commercial Roofing Manufacturer, Sales , Grapevine, Texas

Click here to apply!

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