Front Desk Agent
Company: Highgate Hotels
Location: Grapevine
Posted on: March 19, 2023
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Job Description:
Highgate Hotels Highgate is a leading real estate investment and
hospitality management company widely recognized as an innovator in
the industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com. Location Homewood
Suites Grapevine 2214 W. Grapevine Mills CircleGrapevine, TX 76051
Overview The Front Office Agent is responsible for providing
attentive, courteous and efficient service to all guests during
check-in, throughout their stay, and at checkout, while maximizing
room revenue and occupancy. Responsibilities * Answer inquires from
guests regarding restaurants, transportation, entertainment, etc. *
Follow all cash handling and credit policies. * Be aware of all
rates, packages and special promotions as listed in the Red Book. *
Be familiar with all in-house groups. * Be aware of closed out and
restricted dates. * Obtain all necessary information when taking
room reservations and follow the rate-quoting scenario. * Be
familiar with hospitality terminology. * Have knowledge of
emergency procedures and assist as needed. * Handle check-ins and
checkouts in a friendly, efficient and courteous manner. * Use
proper two-way radio etiquette at all times when communicating with
other employees. * Fully comprehend and be able to operate all
relevant aspects of the Front Desk computer system. * Be able to
perform and complete all tasks and duties on the shift checklist in
a timely and efficient manner. * Be able to complete a bucket
check, room rate verification report, and housekeeping report. *
Balance and prepare individual paperwork for closing of shift
according to hotel standards. * Maintain and market promotions and
guest programs. * Maintain a clean work area. * Assist guests with
safe deposit boxes. Qualifications * College course work in related
field helpful. * Experience in a hotel or a related field
preferred. * High School diploma or equivalent required. * Computer
experience required. * Customer Services experience preferred. *
Maintain a warm and friendly demeanor at all times. * Must be able
to effectively communicate both verbally and written, with all
level of employees and guests in an attentive, friendly, courteous
and service oriented manner. * Must be effective at listening to,
understanding, and clarifying concerns raised by employees and
guests. * Must be able to multitask and prioritize departmental
functions to meet deadlines. * Approach all encounters with guests
and employees in an attentive, friendly, courteous and
service-oriented manner. * Maintain regular attendance in
compliance with Highgate Hotel Standards, as required by
scheduling, which will vary according to the needs of the hotel. *
Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag. * Comply with
Highgate Hotel Standards and regulations to encourage safe and
efficient hotel operations. * Maximize efforts towards
productivity, identify problem areas and assist in implementing
solutions. * Must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as
necessary. * Must be able to understand and apply complex
information, data, etc. from various sources to meet appropriate
objectives. * Must be able to cross-train in other hotel related
areas. * Must be able to maintain confidentiality of information. *
Must be able to show initiative, including anticipating guest or
operational needs. * Perform other duties as requested by
management.
Keywords: Highgate Hotels, Grapevine , Front Desk Agent, Sales , Grapevine, Texas
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